Outsourcing for Companies that Care About Quality

Grow the way you want.

Support solutions that grow your business and amplify your operations. Your way.

Offerings built for your business

Flexible Support

low volume support and resources to help you grow your business

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Flexible Support

low volume support and resources to help you grow your business

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Flexible Support

low volume support and resources to help you grow your business

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Ultimate flexibility

When you’re just starting out, you need to stay nimble. We offer flexible options that work for any volume, and our standard 30-day rolling contract means you’re never locked in.

Small Dedicated Teams

It’s never too early to start thinking about CX, and with a 1 FTE minimum, you can get started even if your support volume is still small.

Easy in, easy out

With offices strategically placed around the world, we deliver true 24/7 coverage so you can offer your customers support whenever they need it.

Built in WFM, QA, & Training

We’ve been there and done that. Our team of customer experience experts is here to help you solve problems and show you the ropes.

Community membership

We’re building an active and educational community of CX practitioners.

Scalable Options

24/7, 365 Global Teams: Offshore, Nearshore, and Onshore options, SMS, Email, Phone, Chat and more. Scale up and down as needed.

We'll handle CX—you focus on everything else.

Flexible Support

low volume support and resources to help you grow your business

Link 1

Flexible Support

low volume support and resources to help you grow your business

Link 1

Flexible Support

low volume support and resources to help you grow your business

Link 1

Help as you need it

Growth doesn’t always happen in a straight line. That’s why we offer the ability to scale up or down, so you can continue to deliver great CX during boom times without breaking a sweat.

No lock-in

As you start to scale, keeping control of your runway is important. Our standard short-term contracts allow you to stay nimble in case things change.

Advanced services

The more complex your business gets, the more important it is to keep your team properly staffed and trained. Our services come with built-in Quality Assurance, Training, and Workforce Management.

Experienced associates

We make sure every partner program is staffed with highly professional, experienced associates who have a minimum of C2 English language proficiency.

Dedicated teams

Every associate at PartnerHero acts as an extension of your brand. When you’ve got a dedicated team with true product expertise, you’re able to reach new heights.

Scalable Options

24/7, 365 Global Teams: Offshore, Nearshore, and Onshore options, SMS, Email, Phone, Chat and more. Scale up and down as needed.

Customer operations helps smart brands scale

Flexible Support

low volume support and resources to help you grow your business

Link 1

Flexible Support

low volume support and resources to help you grow your business

Link 1

Flexible Support

low volume support and resources to help you grow your business

Link 1

Launch quickly

Scaling startups need to act fast, which is why you can launch a new program with PartnerHero in two weeks time.

Growth when you need it

Need seasonal support? Anticipating a spike in demand because of a feature release? We’ve got you covered with flexible options that can scale up or down as needed.

Deep insights

Built in Quality Assurance, Training, and Workforce Management ensure you get the most value from your program, and we provide regular business reviews full of valuable insights.

Industry expertise

You’re not starting from zero with PartnerHero. We’ve built incredible CX teams across a range of industries, including ecommerce, SaaS, FinTech, EdTech, health & wellness, video games, and more.

Custom hiring

Have a highly technical product? Need expertise in a specific technology or field? We can custom hire for your program and make sure you have the perfect folks on your team.

Scalable Options

24/7, 365 Global Teams: Offshore, Nearshore, and Onshore options, SMS, Email, Phone, Chat and more. Scale up and down as needed.

Transform your CX operations and prepare for the future

Flexible Support

low volume support and resources to help you grow your business

Link 1

Flexible Support

low volume support and resources to help you grow your business

Link 1

Flexible Support

low volume support and resources to help you grow your business

Link 1

Strategic vision

From building a channel strategy to diagnosing the cause of a major backlog issue, our industry experts are here to support you.

The right tools

Choosing the wrong tools can really hurt your ability to deliver for customers. We help you select, implement, migrate, and optimize your entire CX technology stack, from help desk to AI.

Ongoing support

Once you have the right tools in place, you need to keep them organized and optimized. We provide ongoing administration services to keep your help desk and other tools humming along.

Community & education

Partnering with us means getting access to a huge network of CX expertise. Leverage our community to connect with peers, build your knowledge, and access resources to grow as a leader.

Change management

New tools and processes only work if your entire team’s s on board. We can help with training and change management to make sure your strategy and tech is utilized to the fullest extent.

Scalable Options

24/7, 365 Global Teams: Offshore, Nearshore, and Onshore options, SMS, Email, Phone, Chat and more. Scale up and down as needed.

Not sure what stage your operations are at? Take our maturity assessment.

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