Exceptional Customer Support Teams, with behind the scenes AI help to drive maximum efficiencies.
Reduce your costs and increase your quality with all in AI and human CX solutions.
Our human + AI teams leave your team free to tackle real challenges instead of AI management.
Deliver instant, near-perfect responses across all business channels.
Score every customer interaction, revealing what works—and what doesn’t.
Connect our omnichannel support to your knowledge base systems for a seamless, simple experience.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
+50% instant resolutions
75% chat CSAT
Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie
Read the full story over at Crescendo -->Un-complicate your life. Get a professional human + AI support solution up and running in less than 2 weeks.
We’ll start the hiring process and build your program knowledge center that will provide our team and technology with the information it needs to run your program.
We’ll start training associates and AI alike. We’ll work with your team on your ideal timelines for training, ramping and nesting and we’ll do plenty of testing too.
You’ll deploy with your launch team for a minimum of 60 days. After that, you’ll graduate into your operations cohort where you’ll be kept update with regular reporting and communication
Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.
Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.
AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.
Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.
Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.
AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.
Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.
Get the expertise, technology, and outsourcing services you need to reduce costs and generate measurable impact for your business.
Book a MeetingGet the expertise, technology, and outsourcing services you need to reduce costs and generate measurable impact for your business.
Button TextBook a MeetingThis acquisition marks an exciting turning point in PartnerHero’s evolution.
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The future of great CX requires the seamless integration of people and technology. By increasing the efficacy of our systems, and using technology to drive repetitive tasks, we drive down costs and optimize for efficiency.
Go to Augmented AIAn amazing, customer-centric team, enhanced. We bring together the best of human expertise and AI precision, making it easier than ever to tackle complex challenges while staying agile.
Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.
Uncover the patterns that matter most. With deep insights into customer behavior and trends, you can anticipate needs and provide proactive support.
The future of great CX requires the seamless integration of people and technology. By increasing the efficacy of our systems, and using technology to drive repetitive tasks, we drive down costs and optimize for efficiency.
Uncover the patterns that matter most. With deep insights into customer behavior and trends, you can anticipate needs and provide proactive support.
An amazing, customer-centric team, enhanced. We bring together the best of human expertise and AI precision, making it easier than ever to tackle complex challenges while staying agile.
Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.
The future of great CX requires the seamless integration of people and technology. By increasing the efficacy of our systems, and using technology to drive repetitive tasks, we drive down costs and optimize for efficiency.
Uncover the patterns that matter most. With deep insights into customer behavior and trends, you can anticipate needs and provide proactive support.
Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.
Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.
We’ve built adaptable solutions that come with the technology, services, and expertise you need to face the challenges of today and grow into tomorrow.
Looking to scale up your customer support, handle irregular volume, or augment your in-house support team? We can make it happen. We cover email, chat, and phone seamlessly.
Tap into our team of trust and safety experts to moderate content, prevent fraudulent activity, shield customers from harmful behavior, and more.
From backend operations to seamless integrations, our managed services ensure you have the right resources, tools, and strategies to scale effortlessly. Focus on growing your business, we'll handle the rest.
Book a call with a Solution Designer
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Zendesk Partner Awards
Training Apex Award
Global Most Loved Workplaces
If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.
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Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.
This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.
