How to Prep your Support Team for the Holiday Rush

The holidays are approaching – faster than you think! Is your customer service team ready for the spike in holiday-related support requests coming their way?

August 04 2022
1 PM ET | 10 AM PT

About the webinar

The holiday shopping season has been starting earlier and earlier each year. And in 2022, many big retailers have excess inventory and are expected to start holding sales even sooner than usual to clear it out. That means your customers are going to start their holiday shopping earlier, too.

All that extra sales volume is a double edged sword. It’s great for your bottom line, of course, but it also means you should expect a huge spike in support requests. If you’re not prepared, that can lead to slow responses, poor customer experience, and lower team morale. 

What you'll learn

  • How to prep your team for extra support requests
  • Ways to reduce abandoned carts through better customer experience
  • How to quickly onboard temporary team members
Raquel Rincon
PartnerSuccess Manager at PartnerHero

As a Partner Success Manager, Raquel helps our partners achieve their goals by gaining an understanding of their larger business goals and offering solutions to achieve the best possible results. She has spent over a decade in the beauty industry, and advocates for our beauty and fashion partners.

Jai Sangha
Manager, Ecommerce Care at GoDaddy

Jai manages the WordPress support team at GoDaddy, focusing specifically on ecommerce stores. He’s held roles in customer success, financial operations, and digital product management, and always strives to balance better customer outcomes with a great experience for his team.

Ready to outsource?

One of the most effective ways to make sure your support team is ready for the holiday influx is to get them more help. PartnerHero has built experienced customer support teams for ecommerce brands like Etsy, thredUp, and Dr. Martens. Our flexible options mean you can scale up quickly to meet the demands of your busiest season.