Some of the sharpest tools in the shed.

Categories
Agent Assist
Agent Assist
Business Intelligence
Business Intelligence
Chat Bot
Chat Bot
Cobrowsing
Cobrowsing
Contact Center Software
Contact Center Software
Conversational AI
Conversational AI
Customer Guidance
Customer Guidance
Demo Automation
Demo Automation
Help Desk
Help Desk
Knowledge Management
Knowledge Management
Learning Management
Learning Management
QA
QA
Sentiment Analysis
Sentiment Analysis
Slack Support
Slack Support
Success Management
Success Management
Support Operations
Support Operations
Survey/Voice of Customer
Survey/Voice of Customer
Telephone/VoIP
Telephone/VoIP
Translation Services
Translation Services
Video
Video
Workforce Management
Workforce Management

Gorgias

PH Partner

PH Partner

Gorgias is a customer service helpdesk that integrates with various e-commerce platforms, such as Shopify, Magento, and BigCommerce. Its strongest feature is its ability to automate repetitive tasks and respond to customers using pre-built templates and macros.

Acquire

PH Partner

PH Partner

Acquire is a customer relationship management (CRM) software that helps businesses manage their customer data and interactions. It offers a variety of features, including lead management, sales forecasting, and customer support.

DevRev

PH Partner

PH Partner

DevRev is a modern Helpdesk that connects your chatbot, customer support, product management, and software development on the same platform and allows your support team to build better customer relationships.

Dixa

PH Partner

PH Partner

Dixa is a customer service software that enables businesses to provide personalized and seamless customer support across multiple channels. Its strongest feature is its unified inbox, which enables teams to manage all customer interactions from a single platform.

Freshdesk

PH Partner

PH Partner

Freshdesk is a customer support software that enables businesses to provide personalized and efficient customer support across multiple channels. Its strongest feature is its ticketing system, which enables teams to manage customer inquiries and support requests from a single platform.

Front

PH Partner

PH Partner

Front is a collaboration software that enables teams to manage customer inquiries and support requests from a single platform. Its strongest feature is its ability to integrate with other business applications, such as customer relationship management (CRM) software, to streamline communication and improve productivity.

Gladly

PH Partner

PH Partner

Gladly is the AI customer service platform that ditches tickets to transform support heroes into revenue drivers and deliver radically personal, always-on service across all channels.

Help Scout

PH Partner

PH Partner

Help Scout is a customer service and support platform that allows companies to manage customer inquiries and support tickets. Its strongest feature is its shared inbox, which enables multiple team members to collaborate on responses and ensures that customers receive prompt and accurate support.

Helpshift

PH Partner

PH Partner

Helpshift is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. Helpshift can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.

Hiver

PH Partner

PH Partner

Hiver is a collaborative email management tool designed for Customer Support and Customer Success teams. It allows teams to collaborate within their existing email platform, such as Gmail or Outlook, by sharing emails, assigning tasks, and tracking email status. Hiver helps Customer Support and Success leaders streamline email workflows, improve team productivity, and ensure timely responses to customer inquiries.

HubSpot Service Hub

PH Partner

PH Partner

HubSpot Service Hub is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. HubSpot Service Hub can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.

Intercom

PH Partner

PH Partner

Intercom is a customer messaging platform that allows businesses to communicate with customers across various channels, such as chat, email, and social media. Its strongest feature is its ability to personalize communication based on customer behavior and preferences.

Kustomer

PH Partner

PH Partner

Kustomer is a customer service and support platform that allows businesses to manage customer inquiries and support tickets across various channels. Its strongest feature is its customer timeline, which provides a chronological view of all customer interactions and allows agents to pick up where they left off.

Salesforce Service Cloud

PH Partner

PH Partner

A cloud-based customer service management solution that enables businesses to automate and manage customer inquiries and support-related services. It provides a 360-degree view of customers, allowing support teams to manage cases and track customer interactions across multiple channels.

ServiceNow

PH Partner

PH Partner

ServiceNow is an IT service management platform that helps businesses manage their IT infrastructure. It offers a variety of features, including incident management, problem management, and change management. ServiceNow can be used by customer support leaders to manage their IT infrastructure, ensuring that customers are always able to access the resources they need.

Zendesk

PH Partner

PH Partner

A customer service and support platform that enables businesses to manage customer interactions across multiple channels. Its strongest feature is the ability to provide a unified view of the customer and automate repetitive tasks, which helps businesses improve customer satisfaction and loyalty.

Zoho Desk

PH Partner

PH Partner

A customer service and support platform that enables businesses to manage customer interactions across multiple channels. Its strongest feature is the ability to provide customizable help centers and automate routine tasks, which helps businesses improve customer satisfaction and streamline support processes.