There are countless AI tools available today and every vendor boasts a demo of an AI bot handling routine customer inquiries. But can those AI bots really deliver the quality you want? Or will they lead to customer frustration? Instead of building another AI chat bot, we’ve built a full-stack Customer Service platform using Augmented AI that combines the most advanced AI technology with an outstanding global customer service team to ensure the highest quality customer outcomes.
To build the world’s best CX platform, you need the best-in-class AI and the best people. That’s Augmented AI.
Our platform supports customer conversations by phone, online chat, and email, with seamless escalation to agents when necessary. It’s like having your best customer service reps available 24x7 across every channel in 50+ languages. So instead of deflecting customers, you’re engaging them in interactions that are effective and boost customer satisfaction.
And we provide a complete suite of tools for monitoring and improving the quality of interactions across all channels. Not only does this analysis ensure improved customer interactions over time, it also delivers powerful business insights around product improvements and customer returns.
Talk to a Solution Designer to see how Augmented AI can work for your business.
