Customer support that grows with you

Let’s take your CX to new heights

Varying volume? No problem

Our Flex and Flex+ offerings give you options. Whether you have fluctuating volume, seasonal shifts, or simply need fractional help, we’ve got you covered.

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FEATURES

  • Omnichannel support
  • Redundancy
  • Low and high volume

We wanted to be sure we could get back to our customers in a timely manner and better their overall experience with the brand.

Becky Moyes
COO of La Ligne

Expand your team seamlessly

Our dedicated teams are custom-built to be an extension of your brand. We’ll be here to partner with you in developing a strategy for a stronger tomorrow.

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FEATURES

  • Omnichannel support
  • 24/7 and multiple languages
  • Custom hiring

We were never constrained to fit into a specific product offering box, and that cemented our decision that PartnerHero was the right partner for us.

Spencer Starley
Sr. Director of Client Experience and Support Ops

Ramp up (or down) when you need to

The beauty of the hybrid offerings is that you can customize them as needed. Build a foundational team and easily add resources for irregular volumes.

FEATURES

  • Omnichannel, 24/7 support
  • Custom hiring
  • Volume irregularity assist

“We spent a lot of time trying to find a partner that would be the opposite of the old school call center model.”

Luke Crowe
Vice President at Backstage

Build what works for you
Connect with one of our solutions designers to help you build a plan to elevate your CX strategy. No gimmicks. No strings. Just 30 minutes.

Let's Do It
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SERVICES

Solutions crafted to fit you

Every solution we craft is unique, because it’s specifically tailored to your businesses needs. What they all have in common is highly engaged team members who are supported by a robust internal culture and resources, and top notch industry expertise.

Omnichannel Support

Our solutions are built to meet your customers where they are — whether by phone, email, chat, video, or social.

Curated for Quality

Seamless support that simply works. Associates integrate into your workflows, tools, and KPIs.

For Every Size Team

From bootstrap through IPO, we build teams of all sizes starting with just two agents.

SERVICES

Professional services

We've seen the power of integrated professional services, which is why we’ve baked them into our business model. At PartnerHero, every team has key resources right out of the box.

Quality

PartnerHero believes that quality is foundational for successful CX, which is why we’ve integrated QA services into our offerings.

WFM

Proprietary workforce management expertise and tooling mean less waste and more effective teams.

Training

Training and ongoing education are part of our DNA. With dedicated training resources, your team’s always on their game.

Not sure which support solution fits your business?

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Let’s build great CX. Together.

Meet Hosam Hassan

Director of Strategy

Hosam is a leader in CX transformation and is dedicated to building tech-enabled outsourcing solutions for modern businesses

 Night Owl  | Morning Lark

  Walking |  Running 

  Coffee |  Tea

 Podcast  | Music

  Mountains |  Coast 

AMPLIFY

Amplify your operations

Power up your customer support has huge returns. Leverage our network of offerings to hyper focus on the areas you care about the most.

Fractional CXO

Invest in strategic experience and focus on creating the framework that will allow your CX department to thrive.

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Managed HelpDesk

Care for the critically important infrastructure of your CX team with customized plans to build, manage, and optimize your help desk.

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Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality and see results quickly, talk to our team about which option is best for you.

RESOURCES

Helpful resources for everything CX and beyond

Customer service outsourcing: why, when, and how to do it?

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5 ways to use AI in customer service

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Innovative customer service: contact center evolution

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