Blog

Curious about how AI-powered live chat assistants can transform customer interactions? Let's take a look together.

CX leaders must juggle speed, empathy, and strict regulations. Explore how to implement AI responsibly and keep the human touch alive—so you can protect your brand and earn long-term customer trust.

Discover how Augmented AI frees up your team for more strategic, creative CX work—without sacrificing the human touch. Learn the five surprising ways this approach overcomes AI skepticism and drives sustainable team development.

Struggling with support escalations and repetitive inquiries? Discover how Augmented AI frees your team from the mundane, blending AI efficiency with human expertise to deliver a seamless customer experience.

Explore the top challenges companies face when adopting AI in customer experience. Learn from CX leaders about overcoming integration hurdles, building team trust, ensuring data quality, and meeting compliance standards for successful AI implementation.

How can AI drive business growth, and which industries are reaping the biggest rewards? Let’s talk about it.

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Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.

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Discover the benefits of nearshore outsourcing vs offshore and onshore outsourcing. Learn how nearshore outsourcing companies can help you scale efficiently.

Discover how AI is revolutionizing customer experience! In our latest webinar recap, top CX experts reveal actionable insights and practical strategies for integrating AI into your support operations.

Let's compare in-house vs outsourcing customer support, explore how AI-powered solutions fit into the mix, and break down costs, scalability and quality control.

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These customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals. 

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Struggling to keep customers from slipping away? It’s time to turn churn prevention into a proactive strategy. In this blog, we uncover hidden churn signals across support and success interactions and show you how to harness the power of AI and smart escalation management.

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

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It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

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This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

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Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

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On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

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In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.

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The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

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Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.