Blog

AI and Automation
Apr 29, 2025

Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.

Customer Experience
Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Customer Experience
Apr 29, 2025

Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.

AI and Automation
Apr 28, 2025

Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.

AI and Automation
Apr 25, 2025

Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.

Customer Experience
Apr 25, 2025

AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.

AI and Automation

5 real-world examples of AI in customer experience (that midmarket brands can learn from)

Apr 29, 2025

Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.

Customer Experience

6 ways to reduce your ticket backlog and resolve issues more efficiently

Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Customer Experience

Customer service KPIs that matter in the age of AI

Apr 29, 2025

Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.

AI and Automation

5 AI-powered CX tools to improve improve customer satisfaction

Apr 28, 2025

Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.

AI and Automation

Top AI security & compliance questions—answered

Apr 25, 2025

Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.

Customer Experience

How to use AI in customer service (with real-world examples)

Apr 25, 2025

AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.

AI and Automation

5 real-world examples of AI in customer experience (that midmarket brands can learn from)

Apr 29, 2025

Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.

AI and Automation

5 AI-powered CX tools to improve improve customer satisfaction

Apr 28, 2025

Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.

AI and Automation

Top AI security & compliance questions—answered

Apr 25, 2025

Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.

AI and Automation

How AI and empathy work together to strengthen customer relationships

Apr 16, 2025

Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.

AI and Automation

Augmented AI glossary: cutting through the buzzwords

Apr 15, 2025

This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.

AI and Automation

What “transparency in AI” actually means for CX leaders

Apr 4, 2025

What does “transparency in AI” actually mean—and why should CX leaders care?

AI and Automation

5 real-world examples of AI in customer experience (that midmarket brands can learn from)

Apr 29, 2025

Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.

AI and Automation

5 AI-powered CX tools to improve improve customer satisfaction

Apr 28, 2025

Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.

AI and Automation

Top AI security & compliance questions—answered

Apr 25, 2025

Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.

AI and Automation

How AI and empathy work together to strengthen customer relationships

Apr 16, 2025

Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.

AI and Automation

Augmented AI glossary: cutting through the buzzwords

Apr 15, 2025

This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.

AI and Automation

What “transparency in AI” actually means for CX leaders

Apr 4, 2025

What does “transparency in AI” actually mean—and why should CX leaders care?

Customer Experience

ASAT meaning: what agent satisfaction score is and how to measure it

Apr 30, 2025

The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.

Customer Experience

6 ways to reduce your ticket backlog and resolve issues more efficiently

Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Customer Experience

Customer service KPIs that matter in the age of AI

Apr 29, 2025

Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.

Customer Experience

How to use AI in customer service (with real-world examples)

Apr 25, 2025

AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.

Customer Experience

Customer service training ideas for building a top-performing support team

Apr 25, 2025

Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.

Customer Experience

Ticket triage in customer support: why it matters and how to do it right

Apr 24, 2025

Discover how customer support ticket triage brings order to the chaos—so your team can respond faster and smarter while focusing on what really matters.

Customer Experience

ASAT meaning: what agent satisfaction score is and how to measure it

Apr 30, 2025

The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.

Customer Experience

6 ways to reduce your ticket backlog and resolve issues more efficiently

Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Customer Experience

Customer service KPIs that matter in the age of AI

Apr 29, 2025

Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.

Customer Experience

How to use AI in customer service (with real-world examples)

Apr 25, 2025

AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.

Customer Experience

Customer service training ideas for building a top-performing support team

Apr 25, 2025

Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.

Customer Experience

Ticket triage in customer support: why it matters and how to do it right

Apr 24, 2025

Discover how customer support ticket triage brings order to the chaos—so your team can respond faster and smarter while focusing on what really matters.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

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