All things outsourcing, CX best practices, and what we're talking about lately.

Customer Experience Leadership at the Table

Starting a CX team from scratch? Program Director Kyle Medutis shares three steps to building a solid relationship with product teams and getting customer pain points on the roadmap.

How to Guides

Customer Support and outsourcing guides to accelerate your CX success.

Maturity Model

Our maturity model assessment can be a huge help in prioritizing your next move.

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Quality Assurance

How Trust & Safety can save your game

Trust and safety is key to keeping your game alive and ensuring that all of your players have a great experience.

Quality Assurance

The Do’s of Quality Assurance

Back in the day (when technology was not SO intrinsically entwined with our day to day tasks), business reports were made using spreadsheets.