Outsourcing
For Companies
That Care About

How can we help?

Core services made
to scale your business.

Customer Support

Values-based support teams that align with your brand.

We custom build a team to match your culture, your customer, and your business needs. Then we layer on the training, tools, customer insights and more so your operation scales with quality and efficiency.

Software QA

A toolkit for growing companies.

Need help vetting your latest release? Our global network of Software QA professionals can help you meet release deadlines with peace of mind and ensure that your apps and website remain bug-free.

  • Regression and snapshot testing, refactor tests
  • System integration, functional, exploratory and blackbox testing
  • User acceptance testing and localization testing

No filter?
No worries.

We protect your brand like it’s our own. Our moderation associates and Trust & Safety specialists don’t just support your team, they become an extension of it, enforcing your community guidelines in any language and time zone.

  • Policy and workflow consulting
  • Online risk abatement
  • Offline / real world risk abatement

Trust & Safety

Why PartnerHero

Quality teams for unparalleled outcomes

Offerings to fit your business

As your business grows, your needs change. Our offerings span from pay-as-you-go options for teams with low volume to fully dedicated teams that scale into the hundreds of FTEs.

Employee retention

Our philosophy has always been to hire great people and create an engaging, collaborative work environment. The result is the highest employee retention rates in the industry.

Efficiency forward

Built-in reporting and leadership help our teams meet and exceed target KPIs like Response Time and Handle Time.

Quality first

Our commitment to quality starts with how we hire and extends to every part of our business. Exceptional Associates. Exceptional Managers. Exceptional Operations.

Philosophy

Partners,
Not Customers

We operate like stakeholders, not vendors.

We know that our success depends on your success. We’re passionate about supporting partners in meaningful ways and helping with whatever gets thrown their way. 


Scale Smarter

Enhance Your Operation

Our additional services allow you to hone in and perfect your
operations for maximum quality and efficiency.

Quality

PartnerHero’s Quality Services can provide deep insights into your product, processes, and team performance. We can even QA your other vendors for unbiased auditing.

CRM Optimization

Our Optimization team can upgrade and maintain your support tools like Zendesk, Salesforce, HelpScout, Kustomer, Freshdesk and many more. 

Training

Training is the foundation of quality. Our world class Learning & Development experts can up-level your training. 

Quality First

Quality is about people

Our associates are at the heart of what we do. Hiring and retaining great people is our top priority.

Meet More Heroes

Data Security

PartnerHero places the highest value on security and privacy. To that end, some of our sites are HIPAA compliant and we are in the final stages of gaining ISO 27001 certification.

  • Ability to customize specific security controls based on your needs
  • Regular data protection impact assessments
  • Data security training for all associates
  • Security programs architected around ISO 27001 standards

Industries we support

We're here to help you succeed. Whether you work in EdTech, E-commerce, HealthTech, SaaS, or FinTech, your business revolves around your customers, and it’s important that they get fast, on-brand responses. Here are some of the industries we serve.

Ecommerce

Ecommerce, from food delivery to fashion, is a competitive space. Having a scalable support team to help during busy periods can be a game-changer. Learn about outsourcing for your e-commerce company here.

FinTech

As financial tools become a bigger part of everyday life, billions of users around the world require support. Learn more about how to scale your FinTech support operations here.

EdTech

EdTech companies support many types of customers: learners, teachers and users of all kinds. Being available when someone needs help is paramount. Learn more about how to outsource for your EdTech company here.

Health & Wellness

When it comes to something as personal as health & wellness, customers demand high quality customer support. Learn how you can scale your customer support operations with outsourcing here.

SaaS

One of the great things about SaaS businesses is their scalability but it is crucial to have a scalable customer support team that can grow alongside your users. Learn more about how to scale support operations for your SaaS business here.

Tech Companies

Technical products require technical support, oftentimes requiring engineers to interact directly with customers. Learn more about how to scale your technical support operations with an outsourced team here.

Don't see your industry here? No worries, we work with companies across dozens of industries. Contact our Solutions Team for more information.