Shaping the future of
learning, together

We’re building exceptional learning experiences

We make eLearning seamless, empowering learners, instructors, and administrators to get the most out of their digital experience.

Udemy students and instructors are in every corner of the world. As we continue to expand, we rely on PartnerHero to help scale high-quality customer support experiences.

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CX Leader
at Udemy CX

FEATURES

  • 24/7 learner support
  • C2 English and above
  • Technical expertise in top learning platforms
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Customer
Support

We support learners and teachers alike, making for an exceptional educational experience.

Quality
Assurance

QA that ensures the highest level of quality interaction and helps your platform get better.

Help Desk Optimization

Educational technology comes with specific challenges. Let our experts help you navigate.

Content
Moderation

Providing a safe environment is a prerequisite for optimized learning.

WHY PARTNERHERO

Welcome to the PartnerHero way

Your journey is our journey

Thought leaders in your corner.

Metrics that get you where you’re going.

A step ahead when you can’t be.

An extension of the brand you love.

SERVICES

Partners in building healthy communities

Language
standards

Unlike other BPOs, the English proficiency standard at PartnerHero is C2, so support from anywhere feels like home.

User and
System Support

Support for learners, instructors, and administrators as they navigate the rapidly changing world of eLearning.

Omnichannel

Every learning organization works differently and shows up in various channels. We adapt to you.

PRIVACY AND SECURITY

Some things you’ve got to do by the book like—privacy and security

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When it comes to personal data, privacy and security we follow the golden rule and always treat your data the same way we’d want ours to be treated—that is, held to the highest rigor. We’ve done the work to ensure that the privacy and security of you teams is taken care of.

Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.

BLOG

Quality resources to get you the answers you seek

Customer Support

Streamlining the support onboarding process

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