Drive loyalty and lower costs with seamless AI + human CX

Bring your retail or DTC brand to the next level with AI-enhanced customer service. PartnerHero’s expert support team and Crescendo’s cutting-edge AI combine to create one affordable, scalable solution.

“PartnerHero helps Lovepop keep their team up and running even with the extreme spikes in volume, depending on the time of year.”

Lovepop

160+

retail brands trust PartnerHero with their operational support needs

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ECOMMERCE USE CASES

Automated ecommerce support that lets your team focus on what matters most

Don’t let routine support tickets drain your resources. Our brand-aligned AI instantly handles common requests like returns, shipping updates, and customer service Instagram email inquiries, while our skilled CX professionals manage complex, high-value issues. The result? Faster resolutions, happier customers, and a leaner, more efficient operation that reflects ecommerce best practices.

Order Status
Returns + Cancellations
Account help
Promotions and deals
Shipping updates
General inquiries

Upleveling your CX with AI solutions? Join our next demo session.

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Seamless AI to human handoff

Our AI and CX pros are seamlessly integrated to handle ecommerce and retail inquiries that are on brand. Set your handoff qualifications in whatever way makes your customer experience

Omnichannel support

Create happier customer journeys with connected, omnichannel support. Our AI and human teams work seamlessly across voice, chat, email, SMS, and in-app communication so your customer can reach you wherever works for them.

Seamless integrations

Let your AI do more with easily connected integrations. Connect to your ecommerce platform, CRM, shipping and inventory management systems and mor to achieve a powerful streamlined system.

Voice of the customer Insights

Drive your business forward with comprehensive insights and data analysis including comprehensive KPI metrics for your AI technology and human associates, 100% Auto QA and predictive CSAT on all conversations, transcriptions, auto-categorization, hand-off analysis, and Crescendo’s interactive AI driven data analysis tool: Data Assistant.
Trusted by brands around the globe

From good to great: How Meetup transformed internal CX operations with PartnerHero

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How Marmalade Game Studio improved their customer reviews with PartnerHero

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Start building your brand forward.

Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.

Resources
AI and Automation
May 12, 2025

From faster response times to hyper-personalized customer journeys, AI can help companies strengthen customer loyalty, improve retention, and increase revenue. 

AI and Automation
May 9, 2025

Discover the biggest barriers to AI adoption in customer experience and learn how CX leaders are overcoming them with data, trust, and smart implementation.

AI and Automation
May 8, 2025

Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.

AI and Automation
May 12, 2025

From faster response times to hyper-personalized customer journeys, AI can help companies strengthen customer loyalty, improve retention, and increase revenue. 

AI and Automation
May 9, 2025

Discover the biggest barriers to AI adoption in customer experience and learn how CX leaders are overcoming them with data, trust, and smart implementation.

AI and Automation
May 8, 2025

Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.

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