Stop stressing about unexpected or unpredictable surges. Crescendo’s Augmented AI - backed by real people - scales up seamlessly to support volume increases.
Crescendo’s team is ready to help you with 24x7 support across 50+ different languages with live human hand off across all your business channels.
Keeping your knowledge up-to-date is only part of the story. Our technology also exposes recurring issues so that you have the data you need to make big impact changes in your organization.
Quality is a core tenant of our offering, making it possible to confidently extend your teams reach without sacrificing CSAT. Our 99.8% resolution accuracy is made possible with exceptional knowledge management, and embedded human-in-the-loop QA of all of our AI systems.
We understand that trust starts with security. PartnerHero is committed to keeping your information safe so you can interact with us with confidence.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
+50% instant resolutions
75% chat CSAT
Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie
Read the full story over at Crescendo -->Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.
If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.
