Setting the standard for next-gen FinTech support

Tech savvy support
for a changing
financial landscape

We work with innovative FinTech companies that are revolutionizing the financial industry. We ensure their customer care is flawless and their privacy, security, and compliance are of the highest standard.

From the time my PartnerHero team onboarded, I knew my customers would receive a seamless experience from a professional, engaged team.”

Ingrid Olsen
Director of CX at Melio

FEATURES

  • 24/7 support teams
  • In-house security and data compliance training
  • C2 and above English capabilities
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Customer
Support

When it comes to money, supporting your customers with genuine, human support is crucial.

Quality
Assurance

QA that ensures thoughtful interactions and helps your business get better.

Help Desk Optimization

Make the most out of your resources with optimized tools that work for you.

Content
Moderation

Technical experts to help your customers troubleshoot complex products and processes.

WHY PARTNERHERO

Welcome to the PartnerHero way

Your journey is our journey

Thought leaders in your corner.

Metrics that get you where you’re going.

A step ahead when you can’t be.

An extension of the brand you love.

SERVICES

Partners in FinTech innovation and compliance

Language
standards

Unlike other BPOs, the English proficiency standard at PartnerHero is C2, so support from anywhere feels like home.

User and
System Support

Support customers reliably as they navigate your financial products and tools.

Omnichannel

Every FinTech business works differently and shows up in various channels. We adapt to you.

PRIVACY AND SECURITY

Handling PII data with care is critically important

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When it comes to personal data, privacy and security we follow the golden rule and always treat your data the same way we’d want ours to be treated—that is, held to the highest rigor. We’ve done the work to ensure that the privacy and security of you teams is taken care of.

Why trust PartnerHero?

We have some of the best customer and employee retention rates in the industry. And that’s because we build differently. We’ve proven that what’s good for people is good for business.

180+

brand-forward customers

2,800+

amazing
associates

19

remote
hubs

6

global
offices

12+

supported
languages

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The 7 best customer service strategies

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Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality support and see results fast, talk to our team about which option is best for you.

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Quality resources to get to the bottom of whatever you’re looking for

AI and Automation

Transform your customer service with AI and outsourcing

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