The holidays are approaching – faster than you think! Is your customer service team ready for the spike in holiday-related support?
The holiday shopping season has been starting earlier and earlier each year. In 2022, many big retailers are expected to start holding sales even sooner than usual due to supply chain issues. That means your customers will start their holiday shopping earlier, too.
The increased sales are a double-edged sword: it’s great for your bottom line, of course, but it also means you should expect a huge spike in support requests. If you’re not prepared, that can lead to slow responses, poor customer experience, and low team morale.
Download our free ebook to learn tips that guarantee your support team is ready to handle the extra volume that comes with holiday sales!
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