Solutions
Services
Customer Support
Augmented AI
Product
Omnichannel AI
Insights + Reporting
Human-in-the-loop
Apps + Integrations
Key Solutions
Agentic AI
Knowledge Management
Managed Services
Key Solutions
Agentic AI
Knowledge Management
Extended Teams
Industries
Connected Devices
eCommerce + DTC
Edtech
Fintech
Food + Delivery
Health + Wellness
SaaS
Food + Delivery
eCommerce + DTC
Fintech
Edtech
Health + Wellness
SaaS
About
Who we are
About Us
Impact
Careers
Working at PartnerHero
Jobs
Who we are
About Us
Impact
Career
Working at PartnerHero
Jobs
Resources
Resources
Articles
Events
Customer Stories
Tools + More
Guides and eBooks
CX Tools
Courses
Security Center
Resources
Articles
Customer Stories
News Room
Security Center
Tools + More
CXOXO: The Book
Maturity Model
Staffing Calculator
Masterclass
Peak Season
Pricing
Book a Meeting
CX Glossary
Containment
The percentage of customer inquiries handled by the AI only. The goal is 60%.
<-- Back to glossary
