Privacy and Security Center

At Partnerhero, We Recognize That Your Personal Information Is Valuable And Should Be Protected.

Privacy and Security

When you visit our website or use our services, we work hard to ensure we’re responsibly handling any personal data we collect from you, while giving you transparency into our privacy practices.

Our Privacy & Security Center and this Privacy Policy are designed to help you understand what personal data we collect from you, our reasons for collecting it, how we share it and how we protect it. We also provide information about how you can access and manage your data, either through our website directly or by sending us a request.

Why We Collect Your Data

Website Visit Stats: We collect anonymized website activity data to understand how visitors use our site. (“Anonymized” means that this activity data doesn’t identify you specifically - it’s broad and categorical.)

Website Preferences: We use cookies on your device to preserve certain site browsing preferences for you when you visit. You can learn more about this in our Cookies section below.

Website Chat Support: The chat feature on our website is designed to assist you if you have questions about PartnerHero or you need help with the site in general. Any messages or attachments you submit o us through our Chat feature will flow into our tools so we can respond and assist.

Contacting Us: We provide a form to help you get in touch with us, whether you’re a visitor or a potential partner. Any information you submit through this form will flow into our tools so we can follow up with you.
Newsletters: If you’re one of our partners, we utilize your contact information to send you updates about PartnerHero. You’re able to opt-out of newsletters at any time.

Partner Contact Enrichment: If you’re one of our partner contacts, we collect additional, publicly-available data to enrich your contact profile in our tools. This helps us know more about you and, in turn, enables more informed communications.

Career Opportunities: If you’re applying for a job on our Careers page, we’ll collect and store any data you provide during that process for recruiting and hiring activities.

Data We Collect

Below is a list of the personal data we collect from you for the purposes above. “Personal data” means a data type that identifies you specifically (anonymized data isn’t included). Where appropriate, we collect your consent for processing your data by asking for your confirmation. In cases where you are voluntarily providing your data to us (in a form or other submission) your consent is implied through that submission.

Type of Data > Purpose of Data

  • Name (First, Last) > Contacting Us, Career Opportunities
  • Email Address > Contacting Us, Website Chat Support, Career Opportunities
  • Company > Contacting Us Website Chat Support
  • Submitted Form Content > Career Opportunities
  • Publicly Available Data > Partner Contact Enrichment


When you visit our website, we store small text files within your web browser called “cookies”. Cookies are used for several purposes. Some examples: ensuring that your browsing session remains secure while you’re visiting our site, storing the preferences you choose on our site, and gathering analytics on how you use our website.

Cookies are classified into categories. Below are the categories that PartnerHero uses, along with details on each. Some of these cookies are created by us, and some are provided by third parties if we’re utilizing their services within our site. Any third party cookies we use are associated with one or more of our sub processors listed below (e.g. Google Analytics).

Necessary Cookies: We use cookies in this category to ensure your browsing session remains secure, and to optimize your browsing performance.

Statistics Cookies: We use cookies in this category to gather information about how you interact with our website. This information is anonymized before it’s delivered to us and doesn’t contain any of your personal data.

Marketing Cookies: We use cookies in this category to determine how you came to our website (e.g. through an advertising click) and also to collect statistical data about your device and browsing behavior for marketing purposes. This statistical data is anonymized before it’s delivered to us and doesn’t contain any of your personal data. If you’ve chosen to opt out of cookie usage on our website by clicking the “Opt Out” button in our cookie banner, the only cookies that will be stored in your web browser will be necessary and statistics cookies.

If you don’t want any cookies stored on your device from our website, you can tell your web browser to block them. Web browsers have settings available that allow you to block a specific website’s cookies, or to block all cookies. Support pages for several browsers are linked below.

To learn more about cookies, we encourage you to visit:

When We Share Your Data

By default, we do not share your personal data except in the scenarios listed below. We store your data within any relevant third-party platforms we use to manage personal data as a company (e.g. Google Cloud, our CRM tool, etc.). Though these tools are owned by third parties, we control who can access your data, and we ensure that these service providers are adhering to high privacy and security standards.

We might use your information, such as email, for remarketing, re-engagement, or creating similar audiences. Third-party vendors, including Google, may show our ads on sites across the Internet based on these audiences. They can use cookies and/or device identifiers to serve ads based on someone’s past visits to our website. You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ad Settings.

We share your data within PartnerHero, with the teams that have a legitimate need to use it (e.g. marketing, business development, partner operations, etc.). We share your data with public authorities or law enforcement bodies where required by law or national security requirement, when these requests are made legally and appropriately. We do not sell your personal data to any third parties - it is used only for the purposes listed in this Privacy Policy.

We might use your information, such as email, for remarketing, re-engagement, or creating similar audiences. Third-party vendors, including Google, may show our ads on sites across the Internet based on these audiences. They can use cookies and/or device identifiers to serve ads based on someone’s past visits to our website. You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings.

How We Protect Your Data

PartnerHero has practices and controls in place designed to keep your personal data safe, ensure it’s managed responsibly, and verify that access is only granted to appropriately authorized individuals. These are described below.

Policies: Our various policies surrounding data protection and information security define the requirements that our internal teams must follow when it comes to handling and securing your information. They cover people processes as well as IT-managed technical practices.

Training: In order to ensure that our policies are understood and applied correctly, we provide training on the data protection principles applicable to each team’s day-to-day operations.

Information Security Controls: Along with policies and training, we ensure that appropriate security controls are in place for access management, secure transfer and storage (including encryption), appropriate retention, monitoring, and vulnerability management, among others.

Accessing & Managing Your Data

You have rights when it comes to accessing and managing your personal data. If you have a request surrounding access, correction, use restriction or deletion of your personal data, or have any questions in general on our data processing practices, reach out to us here. We will respond as promptly as possible, and no later than 30 days after receiving your request.

Our Compliance Activities

Here are the concepts and practices PartnerHero has in place for complying with applicable regulatory requirements surrounding your personal data.

Regular Review: We review this Privacy Policy and related privacy notices on a regular basis, and ensure that we are continuing to process your personal data in ways that are compliant with these principles.

One Privacy Standard: PartnerHero has offices and associates around the world, in countries with varying data protection laws. We anchor our privacy program in the standards defined by the EU General Data Protection Regulation (GDPR). Regardless of where your data is processed, we apply the same protections described in this Privacy Policy in all locations. We also comply with certain legal frameworks relating to the transfer of personal data, such as the EU-U.S. and Swiss-U.S. Privacy Shield frameworks.

Addressing Your Concerns: When we receive complaints or personal data requests, we respond first by contacting the individual making the complaint. We’ll do our best to work with the individual to resolve the complaint directly. If that’s not possible, we also work with the appropriate regulatory authorities, including local data protection authorities, to resolve complaints.

Our Subprocessors

PartnerHero utilizes third-party service providers to carry out some of the personal data processing that we do. These providers are our “sub processors”. Each subprocessor maintains its own privacy policies and practices, but we ensure that those practices meet the same privacy standards we have in place at PartnerHero.

A list of the sub processors we currently use:

About This Privacy Policy.

This Privacy Policy applies to PartnerHero, our affiliates (e.g. our worldwide offices) and the particular services that we manage and provide. PartnerHero’s subsidiaries currently include:

- PartnerHero North America
- PartnerHero International

This Policy does not apply to third-party services that we don’t operate, and does not apply to our clients’ operations, specifically where PartnerHero is functioning as a processor on behalf of the client (the data controller). We change this Privacy Policy from time to time, in order to incorporate new privacy requirements or to account for changes to our business operations.

Below is a list of PartnerHero services that have additional privacy notices and data processing information associated with them.