Support when you
need it

Built to handle irregular volumes.

PartnerHero Flex support is custom built to support customers who have irregular volume. Whether it’s low, seasonal or intraday spikes your dealing with, we can support you

Built for Flexibility.

24/7 support

Flexible support for email, chat, or SMS any time day or night.

Pay for what you use

Only pay for what you use. With flex support you get hourly pricing based on your needs

Add what you need

Flex professional services included, with easy add on services available anytime.

Global Capabilities

Our global footprint means we can build your CX capabilities to fit your needs, no matter time or day. We have hubs in the North America, LATAM, EMEA and APAC.

Customization & dynamism

  • Flex teams are guaranteed to be professional with  QA and WFM training.
  • Small teams can save with shared management. As you scale, dedicated team leads ensure your program runs smoothly
  • Access our webinars, tools and resources, and Partner events to connect with peers and share insights.
  • Leverage PartnerHero specialists to solve difficult issues or projects.

Dedicated teams across services— tailored to suit your needs


Highly trained CX professionals care for your customers, strengthening your reputation.


QA that ensures thoughtful interactions and helps your business get better.

Help Desk Optimization

Make the most out of your resources with optimized tools that work for you.


Providing a safe environment is of the highest importance when people are dealing with health.

Quality matters

We know the importance of high-caliber customer experiences, and so do our Partners. We work with brand-forward and purpose-driven companies from a wide range of industries.

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Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.

Still have questions?
We’ve got answers.

What is “Flex Support”?
I see that the minimum required coverage is 40 hours. Can these hours be adjusted any way that works best for my strategy?
What is a Tier 1 agent?
What is the typical background of a Flex Support Associate?