Keeping your knowledge base updated can seem like a full time job. Our solution offers complete Knowledge Base management, ensuring that the content driving your AI is always up to date.
Consistent and correct answers helps drive brand loyalty and customer retention. With 100% QA, backed by expert Quality professionals, you can expect AI interactions of the highest quality.
Keeping your knowledge up-to-date is only part of the story. Our technology also exposes recurring issues so that you have the data you need to make big impact changes in your organization.
We integrate with your knowledge setup, whether you use a platform provider like Guru, or Zendesk, or if you’re knowledge base strategy is still evolving.
Our capabilities extend to in-house licensing - saving you money while delivering automated updates to your knowledge, human in the loop oversight, and the ability to respond to inquires in more than 50+ languages.
We understand that trust starts with security. PartnerHero is committed to keeping your information safe so you can interact with us with confidence.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
+50% instant resolutions
75% chat CSAT
Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie
Read the full story over at Crescendo -->Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.
