Get more with PartnerHero.

Not sure what option is best for you? Talk to a Solution Designer for a custom assessment of your business.

Customer Experience Support
Professional Services
CX Transformations

What Customer Experience service are you interested in?

Help Anytime

Not sure what option is best for you? Talk to a Solution Designer for a custom assessment of your business.

Discovery Call

Flex Support

Fractional support for low volume.

starts at
$10 / hr

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*available as an as needed add-on to any dedicated team

Flex Support +

Fractional support for irregular volume.

starts at
$19 / hr

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*available as an as needed add-on to any dedicated team

Dedicated Teams

A totally dedicated, custom hired team to support your business

starts at
$14 / hr

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Enterprise

Offshore

Nearshore

Onshore

Volume Capabilities

Low Volume

High Volume

Channel Capability

Email

Chat

Phone

Social Media / SMS

Associate Level

Level 1 (Tier 1, Moderation)

Level 2 (Product Expert)

Level 3 (Custom JD)

Professional Services

Quality, WFM, and Training

Are you a Shopify merchant?

If the answer is yes, click here to check out our live agent, professional CX support application just for Shopify!

What service are you interested in?

Quality as a Service

Not sure what option is best for you? Talk to a solution designer for a custom assessment of your business.

Fractional QA Agent

Quality experts work across a few small teams to provide regular quality reviews and insights.

starts at
$900/ mo

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*available as an as needed add-on to any dedicated team

Full Time QA agent

Quality experts fully integrated and dedicated to reviewing your team’s interactions.

starts at
$3,200 / mo

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*available as an as needed add-on to any dedicated team

Custom Project

Perfect for structuring your QA or solving a specific problem without long-term commitments.

starts at
Custom Quote

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SQA

Not sure what option is best for you? Talk to a solutions designer for a custom assessment of your business.

SQA Tester

Manual testing professional.
‍

starts at
$3,500 / mo

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*available as an as needed add-on to any dedicated team

SQA Engineer

Manual, automated and API testing along with process optimization.

starts at
$3,900 / mo

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*available as an as needed add-on to any dedicated team

SQA Lead

SQA lead to optimize processes, plan tests and lead a team of 3-5 QA engineers

starts at
$4,900 / mo

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What service are you interested in?

Fractional CXO

Not sure what option is best for you? Talk to a solutions designer for a custom assessment of your business.

Small
engagement

Best for businesses looking for tailored coaching and guidance to implement on their own.

$3000 / mo

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  • 3 month minimum applies

Part-time executive

Best for rapidly scaling businesses looking to develop a game plan for delivering a better customer experience.

$5,500 / mo

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  • 3 month minimum applies

Full-time executive

Best for rapidly scaling businesses looking to develop a game plan for delivering a better customer experience.

$10,000 / mo

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  • 3 month minimum applies

Managed Helpdesk

Not sure what option is best for you? Talk to a solutions designer for a custom assessment of your business.

Migration

Get help migrating your help desk.

$1,750 / mo

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Optimization

Get help optimizing your helpdesk.

$1,750 / mo

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Solutions and pricing configured for your needs. No gimmicks. No surprises.

How we’re reimagining the impact of operations at scale

Our global footprint lets us build your CX capabilities to fit your needs, no matter the time of day. We have hubs across North America, LATAM, EMEA, and APAC.

+
Build + learn
Implement team + tech
+
Find efficiencies + reduce costs
+

How we’re reimagining the impact of operations at scale

Our global footprint lets us build your CX capabilities to fit your needs, no matter the time of day. We have hubs across North America, LATAM, EMEA, and APAC.

+
Build + learn
Implement team + tech
+
Find efficiencies + reduce costs
+

How we’re reimagining the impact of operations at scale

Our global footprint lets us build your CX capabilities to fit your needs, no matter the time of day. We have hubs across North America, LATAM, EMEA, and APAC.

+
Build + learn
Implement team + tech
+
Find efficiencies + reduce costs
+

$10.00

/ hr

Book a meeting

Flex Launch includes...

Locations
Manila, Philippines

Languages
English (C1)

Supported Channels
Email

What’s included
Regular insights and reporting

Professional Services
Management, Training, QA, and WFM

Terms
Modify coverage any time, flexible 30-day rolling contracts, pay only for the hours you need (minimum 40 hrs / week)

Flex Support
Customized, built-for you teams

$18.00

/ hr

Book a meeting

Flex Support includes...

Locations
Manila, Philippines

Languages
English (C1-C2)

Supported Channels
Email, Chat, Phone

What’s included
Regular insights and reporting

Professional Services
Management, Training, QA, and WFM

Terms
Modify coverage any time, flexible 30-day rolling contracts, pay only for the hours you need

Dedicated Teams
Customized, built-for you teams

$14.00

/ hr

Book a meeting

Dedicated Teams includes...

Locations
Physical locations in every time zone — Philippines, Romania, South Africa, Honduras, and the USA + global remote locations.

Languages
English (C1 - C2) + any custom language

Supported Channels
Email, Chat, Phone

What’s included
Regular insights and reporting

Professional Services
Management, Training, QA, and WFM

Terms
Fully dedicated associates hired for you, flexible contracts, easy to scale and customize.

Managed OperationsFully integrated operations with guaranteed cost reduction

Custom

‍

Book a meeting
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Managed Operations

Locations
Manila, Philippines, San Pedro Sula + Tegucigalpa, Honduras

Languages
English (C1 - C2) + Spanish

Supported Channels
Email, Chat, Phone

What’s included
Regular insights and reporting, Operator CX platform access, Managed Help Desk, Managed Knowledge, Managed AI, and AI Strategy

Professional Services
Management, Training, QA, and WFM

Terms
Guaranteed cost reduction over time. Fully dedicated associates, and chatbot with technology oversight and management. Built in optimization strategy.

Not sure what you need?

Not to worry. Schedule a meeting with a solutions designer and we’ll talk about what you need.

Contact Solutions
Solutions
Flex supportDedicated teams
Service offerings
Customer supportTechnical supportPlayer supportTrust and safetyContent moderationManaged Help DeskManaged Help CenterQuality as a ServiceSoftware QA
Technology
Operator platformAI + automationAI bots
Industry
SaaSFinTechWellnessGamingEdTech
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