Get more with PartnerHero.

Not sure what option is best for you? Talk to a Solution Designer for a custom assessment of your business.

What Customer Experience service are you interested in?

Help Anytime

Not sure what option is best for you? Talk to a Solution Designer for a custom assessment of your business.

Discovery Call

Flex Support

Fractional support for low volume.

starts at
$10 / hr

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*available as an as needed add-on to any dedicated team

Flex Support +

Fractional support for irregular volume.

starts at
$19 / hr

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*available as an as needed add-on to any dedicated team

Dedicated Teams

A totally dedicated, custom hired team to support your business

starts at
$17 / hr

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Enterprise

Offshore

Nearshore

Onshore

Volume Capabilities

Low Volume

High Volume

Channel Capability

Email

Chat

Phone

Social Media / SMS

Associate Level

Level 1 (Tier 1, Moderation)

Level 2 (Product Expert)

Level 3 (Custom JD)

Professional Services

Quality, WFM, and Training

Are you a Shopify merchant?

If the answer is yes, click here to check out our live agent, professional CX support application just for Shopify!

What service are you interested in?

Quality as a Service

Not sure what option is best for you? Talk to a solution designer for a custom assessment of your business.

Fractional QA Agent

Quality experts work across a few small teams to provide regular quality reviews and insights.

starts at
$900/ mo

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*available as an as needed add-on to any dedicated team

Full Time QA agent

Quality experts fully integrated and dedicated to reviewing your team’s interactions.

starts at
$3,200 / mo

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*available as an as needed add-on to any dedicated team

Custom Project

Perfect for structuring your QA or solving a specific problem without long-term commitments.

starts at
Custom Quote

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SQA

Not sure what option is best for you? Talk to a solutions designer for a custom assessment of your business.

SQA Tester

Manual testing professional.

starts at
$3,900 / mo

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*available as an as needed add-on to any dedicated team

SQA Engineer

Manual, automated and API testing along with process optimization.

starts at
$4,400 / mo

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*available as an as needed add-on to any dedicated team

SQA Lead

SQA lead to optimize processes, plan tests and lead a team of 3-5 QA engineers

starts at
$5,500 / mo

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What service are you interested in?

Fractional CXO

Not sure what option is best for you? Talk to a solutions designer for a custom assessment of your business.

Small
engagement

Best for businesses looking for tailored coaching and guidance to implement on their own.

$3000 / mo

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  • 3 month minimum applies

Part-time executive

Best for rapidly scaling businesses looking to develop a game plan for delivering a better customer experience.

$5,500 / mo

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  • 3 month minimum applies

Full-time executive

Best for rapidly scaling businesses looking to develop a game plan for delivering a better customer experience.

$10,000 / mo

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  • 3 month minimum applies

Managed Helpdesk

Not sure what option is best for you? Talk to a solutions designer for a custom assessment of your business.

Migration

Get help migrating your help desk.

$1,750 / mo

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Optimization

Get help optimizing your helpdesk.

$1,750 / mo

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