When a wrist-worn tracker won’t sync or a warehouse scanner freezes mid-shift, customers don’t care whose code or conveyor is to blame—they just want help that feels human. Join us for “Keeping support human when your product isn’t: how to scale empathetic CX in connected tech,” a 50-minute, interview-style session packed with field-tested fixes for the messiest IoT and hardware-software support headaches.

Our two guest leaders have lived the reality: one scaled global device support at a top wearables brand; the other keeps million-square-foot distribution centers moving when software, robots, and people collide. They’ll trade rapid-fire stories on:

• Turning vague, one-line tickets into crystal-clear action plans.
• Coaching retailers, partners, and shift supervisors to send cleaner escalations—without slowing them down.
• Surviving firmware update spikes and peak-season surges without burning out your agents.
• Slashing RMA turnaround time and defusing 2 a.m. executive escalations.

Expect zero jargon, no slide deck overload—just real problems, practical questions, and chat-friendly conversation you can swipe for Monday. You’ll leave with three do-tomorrow moves, a plug-and-play escalation checklist, and an empathy-first macro pack.