CX Glossary

Chat Support

Chat support is a form of real-time communication where the customer interacts with a company’s representatives through an instant messaging tool. It is common to see the “live chat” option on a company’s website, popping up for easy access. 

At PH, we offer assistance in order for companies’ chat support functionality to operate optimally and efficiently by programming AI to answer common queries, having dedicated agents ready to assist your customers when they need it, and managing multiple simultaneous or individual conversations.