CX Glossary

Customer Care

Customer Care is a process of looking out for your customers to ensure their satisfaction while they’re interacting with you or using your products and services. It is closely related to “customer experience” but different from “customer support” or “customer service.”

We are ambassadors of making customers and brands take a personal approach during their journey together. We use this mindset with our clients to ensure the feeling of unification, respect, and care throughout the contract and beyond.