Player support that steps up your game

people without borders. without limits

Give your player support a boost

No matter how many players you have, PartnerHero is the support partner you’ve been looking for. We know the entire game lifecycle—from pre-production to post-launch.

Flexibility

Player support isn’t fixed. You can scale your team up or down depending on your support volume and needs.

Expertise

From office game nights to internal tournaments, gaming is part of our culture. We staff your program with passionate gamers.

Expertise

We’re well-versed in the tools of the trade—from Zendesk to Discord to Helpshift, you’re covered.

Talk to one of our solutions designers to see how you can bring it all together.

Let's Go

When we started with PartnerHero, it was meant to be a temporary way to manage new volume from our newest game, but...we really love you. We’ve been together for 4 years!

Ines Elyseu, TK at Marmalade Game Studio

160+

brands trust PartnerHero with their operational support needs
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WHY PARTNERHERO

Welcome to the PartnerHero way

Your journey is our journey

Thought leaders in your corner.

Metrics that get you where you’re going.

A step ahead when you can’t be.

An extension of the brand you love.

SERVICES

Professional Services

We have seen the power of integrated professional services, which is why we’ve baked them into our business model. At PartnerHero every team has key resources right out of the box.

Quality

PartnerHero believes that Quality is foundational for successful CX, which is why we’ve integrated QA services into our offerings.

WFM

Proprietary Work Force Management expertise and tooling means less waste and more effective teams.

Training

Training and ongoing education is part of our DNA. With dedicated training resources, your team's always on their game.

Let’s build great CX. Together.

Meet Mercer Smith

VP of CX Insights and Community

Mercer is a CX advocate to her core. She is enormously passionate about the CX community and building bad ass customer experiences.

 Night Owl | Morning Lark

  Running |  Walking 

  Coffee |  Tea

 Music  | Podcast

  Mountains |  Coast 

AMPLIFY

Boost your operations

Powering up your customer support has huge returns. Leverage our network of offerings to focus on the areas you care about the most.

Fractional CXO

Invest in strategic experience and hyper-focus on creating the framework that will allow your CX department to thrive.

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Managed HelpDesk

Care for the critically important infrastructure of your CX team with professional, customized plans to build, manage, and optimize your help desk.

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Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.

RESOURCES

Expert resources for all your player support questions and more.

Streamlining the support onboarding process

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Why you need a customer-led growth strategy

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We are all measuring customer experience wrong

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