Measure what matters most to your business with custom scoring guides.
Regular reporting makes it easy to know what tools and workflows need improvement.
Uncover your customers' biggest pain points to share cross functionally.
Get out of spreadsheets. Use tools that will make QA easy, streamlined and quick.
Random and statistically significant sample sizes ensure fair, calibrated scores.
With so many tickets coming in each week, it can be hard to be sure every customer is getting a perfect answer. Integrating Quality into your operations sets a solid foundation for success across all workflow and process improvements, including your training and policy updates, customer insights and product feedback.
Are you having trouble tracking quality across vendors or across a very large team? We build teams of QA Analysts that can give you the full picture of Quality and Compliance across all of your teams and departments.
Ready to up-level quality on your team but not sure where to start? Meet with our quality experts who will help you identify which metrics to track, build a custom rubric and set up a process to ensure you are getting the full picture of quality and compliance performance across your team.
Already working with PartnerHero for support or moderation? Seamlessly add people and processes to ensure your end-to-end quality is perfect.
Software that lets teams
get better together
Use our simple, powerful Chrome extension to provide ticket reviews and feedback without ever leaving Zendesk or Help Scout. Assign scores, leave comments, and complete reviews without opening up another application or tab.