Make Quality the bedrock of your customer support

PartnerHero’s quality assurance services are designed to ensure end-to-end high performance, from brand-voice to policy adherence and beyond.

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Two coworkers looking at a laptop in collaboration of their quality assurance job.

Solutions

With so many tickets coming in each week, it can be hard to be sure every customer is getting a perfect answer. Integrating Quality into your operations sets a solid foundation for success across all workflow and process improvements, including your training and policy updates, customer insights and product feedback.

Elevate your support with full-time Quality

Are you having trouble tracking quality across vendors or across a very large team? We build teams of QA Analysts that can give you the full picture of Quality and Compliance across all of your teams and departments.

  • Fully dedicated teams to move the needle
  • Perform visual/snapshot testing
  • We'll build a custom rubric that you can use to consistently evaluate if you're meeting your metrics and provide a roadmap on how to improve.
  • Our recommendations will provide your team with a roadmap with established priorities to guide your improvement process.

Build your strategy with our Quality experts

Ready to up-level quality on your team but not sure where to start? Meet with our quality experts who will help you identify which metrics to track, build a custom rubric and set up a process to ensure you are getting the full picture of quality and compliance performance across your team.

  • Our Quality Experts meet with your team to determine the most important metrics for your business.
  • We'll build a custom rubric that you can use to consistently evaluate if you're meeting your metrics and provide a roadmap on how to improve.
  • Our recommendations will provide your team with a roadmap with established priorities to guide your improvement process.

    Transform your Quality approach from add-on to baked in

    Already working with PartnerHero for support or moderation? Seamlessly add people and processes to ensure your end-to-end quality is perfect.

    • Identify and measure the metrics that matter most to your business
    • Leverage our proprietary, peer driven quality software that makes tracking QA easy
    • Make Quality part of your everyday for ongoing improvements across your business

    Philosophy

    More than just a score

    Quality programs are the bedrock of all workflow and performance improvement, training and policy updates, customer insights and product feedback.

    Aprikot

    Software that lets teams
    get better together

    Use our simple, powerful Chrome extension to provide ticket reviews and feedback without ever leaving Zendesk or Help Scout. Assign scores, leave comments, and complete reviews without opening up another application or tab. 

    Learn More