Traditional CX quality programs assess only a small fraction of interactions. With Crescendo, you get 100% QA coverage—providing richer insights and enabling you to catch and resolve issues in real time.
Traditional CSAT surveys are slow, cumbersome, and often unreliable. Crescendo’s predictive CSAT analysis scores every interaction in real time, providing validation and actionable insights to help you improve instantly.
While our technology handles the bulk of quality scoring, our CX experts refine and optimize quality rubrics while also conducting fractional scoring to validate AI-driven results—ensuring accuracy and continuous improvement.
Crescendo’s human-in-the-loop Quality and CSAT scoring platform far surpasses bot-only AI solutions. By identifying underperforming interactions, our CX experts take immediate action to ensure continuous improvement. This unique approach enables our AI to achieve 99.8% accuracy—delivering an exceptional experience for your customers.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
+50% instant resolutions
75% chat CSAT
Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie
Read the full story over at Crescendo -->We understand that trust starts with security. PartnerHero is committed to keeping your information safe so you can interact with us with confidence.
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