Expert technical support, outsourced

Deliver exceptional customer service by leveraging a dedicated team of technical experts

We offer customized technical support solutions to meet the needs of your business. Whether it's troubleshooting, software installations, or network maintenance, our team is ready to assist.

PartnerHero is able to find very talented and motivated people. I’ve never come across a company that is able to do that and do it so quickly.

Gwyn Krueger
VP of CX and Operations at Meetup

FEATURES

  • C2 English fluency and above
  • Additional and ongoing training facilitation
  • Best practice privacy and data protection

Talk to one of our solutions designers to see how you can bring it all together.

Let’s Go

SERVICES

Technical support that knows your product inside and out.

Empathy
driven

We encourage, and train for empathy as much as  we do technical aptitude for frustration-free troubleshooting.

Tailored
teams

We find product-aligned associates who love to get into the details and drive customer retention with  on-brand engagement.

24/7
support

With 24/7 support from around the world, your customers won’t have to wait for answers.

FEAUTURES

We’ll onboard along with you.

01

Solution design

Our solution design process for technical support is robust. We dig into what skill level, language competency, and technical aptitude you need to succeed.

02

Hire & train

Once you feel great about your solution, we’ll work with you to develop custom job descriptions and training so you can feel confident that you’ll have an aligned, engaged team from day one.

03

Go live

Once we go live, we’ll be analyzing the team’s abilities and iterating on additional training and resources as needed. When we feel confident the transition has been successful, we’ll transition your program out of launch.

04

Iterate

Our philosophy for operating is one of constant improvement. We’ll meet regularly to highlight opportunities that’ll improve you and your team.

AMPLIFY

Take your customer experience further

Trust & Safety

Protect your customers with a team of Trust & Safety experts who  make it easy to adopt new security policies, systems, and guidelines.

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Quality Assurance

PartnerHero’s Quality Assurance Services are designed to ensure end-to-end high performance, from brand voice to policy adherence and beyond.

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"We know we are in good hands with PartnerHero. Their leadership is top-notch and they have true experts working on our problems. With PartnerHero we've been able to scale our operations at a very reasonable cost. I can't say enough good things about the partnership."

Director of Customer Experience | Meetup

160+

brands trust PartnerHero with their operational support needs
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Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.

RESOURCES

Expert resources for all your technical support questions and more.

Streamlining the support onboarding process

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Why you need a customer-led growth strategy

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We are all measuring customer experience wrong

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