Values-based support teams that align with your brand.
We custom build a team to match your culture, your customer, and your business needs. Then we layer on the training, tools, customer insights and more so your operation scales with quality and efficiency.
A toolkit for growing companies.
Need help vetting your latest release? Our global network of Software QA professionals can help you meet release deadlines with peace of mind and ensure that your apps and website remain bug-free.
We protect your brand like it’s our own. Our moderation associates and Trust & Safety specialists don’t just support your team, they become an extension of it, enforcing your community guidelines in any language and time zone.
As your business grows, your needs change. Our offerings span from on-demand options for teams with low volume to fully dedicated teams that scale into the hundreds of FTEs.
Our philosophy has always been to hire great people and create an engaging, collaborative work environment. The result is the highest employee retention rates in the industry.
Built-in reporting and leadership help our teams meet and exceed target KPIs like Response Time and Handle Time.
Our commitment to quality starts with how we hire and extends to every part of our business. Exceptional Associates. Exceptional Managers. Exceptional Operations.
We operate like stakeholders, not vendors.
We know that our success depends on your success. We’re passionate about supporting partners in meaningful ways and helping with whatever gets thrown their way.
Our additional services allow you to hone in and perfect your
operations for maximum quality and efficiency.
PartnerHero’s Quality Services can provide deep insights into your product, processes, and team performance. We can even QA your other vendors for unbiased auditing.
Our Optimization team can upgrade and maintain your support tools like Zendesk, Salesforce, HelpScout, Kustomer, Freshdesk and many more.
Training is the foundation of quality. Our world class Learning & Development experts can up-level your training.
PartnerHero places the highest value on security and privacy. To that end, many of our sites are HIPAA compliant and we are ISO 27001 certified in the United States.