Exceptional Customer Support Teams, with behind the scenes AI help to drive maximum efficiencies.
Reduce your costs and increase your quality with all in AI and human CX solutions.
Our human + AI teams leave your team free to tackle real challenges instead of AI management.
Deliver instant, near-perfect responses across all business channels.
Score every customer interaction, revealing what works—and what doesn’t.
Connect our omnichannel support to your knowledge base systems for a seamless, simple experience.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
+50% instant resolutions
75% chat CSAT
Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie
Read the full story over at Crescendo -->Un-complicate your life. Get a professional human + AI support solution up and running in less than 2 weeks.
We’ll start the hiring process and build your program knowledge center that will provide our team and technology with the information it needs to run your program.
We’ll start training associates and AI alike. We’ll work with your team on your ideal timelines for training, ramping and nesting and we’ll do plenty of testing too.
You’ll deploy with your launch team for a minimum of 60 days. After that, you’ll graduate into your operations cohort where you’ll be kept update with regular reporting and communication
Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.
Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.
AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.
AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
