Outsourcing
For Companies
That Care About

Why PartnerHero

Quality teams for unparalleled outcomes

Offerings to fit your business

As your business grows, your needs change. Our offerings span from pay-as-you-go options for teams with low volume to fully dedicated teams that scale into the hundreds of FTEs.

Employee retention

Our philosophy has always been to hire great people and create an engaging, collaborative work environment. The result is the highest employee retention rates in the industry.

Efficiency forward

Built-in reporting and leadership help our teams meet and exceed target KPIs like Response Time and Handle Time.

Quality first

Our commitment to quality starts with how we hire and extends to every part of our business. Exceptional Associates. Exceptional Managers. Exceptional Operations.

How can we help?

Our core services are made to scale your business.

Customer Support

Support teams
that align with your brand

From hiring great people to training, tools, customer insights, quality programs and forecasting, we implement best practices across our teams so that your operation scales with quality and efficiency. 

Trust & Safety

No filter?
No worries.

Enforce your community guidelines with the help of our moderation associates and Trust & Safety specialists, ready to help out in any language and timezone.

Software QA

Empathy driven
Software QA.

Need help vetting your latest release? Our global network of Software QA professionals can help you meet release deadlines with peace of mind and ensure that your apps and websites remain bug-free.

Learn More

Philosophy

Partners,
Not Customers

We operate like stakeholders, not vendors.

We know that our success depends on your success. We’re passionate about supporting partners in meaningful ways and helping with whatever gets thrown their way. 


Scale Smarter

Enhance Your Operation

Our additional services allow you to hone in and perfect your
operations for maximum quality and efficiency.

Quality

PartnerHero’s Quality Services can provide deep insights into your product, processes, and team performance. We can even QA your other vendors for unbiased auditing.

CRM Optimization

Our Optimization team can upgrade and maintain your support tools like Zendesk, Salesforce, HelpScout, Kustomer, Freshdesk and many more. 

Training

Training is the foundation of quality. Our world class Learning & Development experts can up-level your training. 

Quality First

Quality is about people

Our associates are at the heart of what we do. Hiring and retaining great people is our top priority.

Meet More Heroes