Our experienced nearshore customer support teams deliver outstanding outcomes, matching your time-zone with great cultural sensitivity. Sharing the same continent, our distributed customer service teams allow you to benefit from more diverse talent pools, multilingual capacities, and expanded operational hours. Cultural affinity has lots of benefits including easy training, good product knowledge, strong communication, and better interactions with your clients.
Take your customer experience to the next level
Meet some of our clients who trust us with their customer service outsourcing.
Deliver exceptional customer experiences for your customers with a nearshore outsourced team.
Outsourcing your customer support team to a nearshore location brings cost effective solutions with high-quality results. Working in close proximity to your country means more familiarity with your lifestyles, customs, communication, and business in general.
One of the benefits of nearshore outsourcing is the ease with which you can visit your team and vice versa. Even though we do most work and training remotely it can benefit teams to visit in person every once in a while and working with a nearshore team makes that easy. Visiting nearshore locations is easy, flying from Miami to Honduras, for example, only takes a little over two hours. Many outsourcing companies are solely based in APAC making it expensive and time consuming to visit. If the level of complexity of a project increases or you just want to pop-in to say hi, you can always get on a plane and fly there to make the process smoother.
At PartnerHero, we hire people with a minimum of C1 English level, so there’s no need to worry about the language capacities of your customer support teams. The customer support professionals that will be part of your team are experienced in delivering customer satisfaction in every interaction.
Whether you are looking to outsource your customer service to LATAM, EMEA, N AMERICA, or APAC, we have solutions for you. If you feel you want to consider onshore or offshore instead, we also have you covered.
We know you're wondering...
Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.
Starting at $10 per hour for Flex Support or $1,975 per month for full time, dedicated EdTech support and with three month contract renewals, we have a plan for every price point.
On-demand customer service outsourcing
If your customer support email volume is too low to hire full-time customer service professionals to handle your fintech email support, but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.
An organic extension of your in-house team
Build a dedicated team for your fintech email support that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.
Scalable operations with in-house quality
eCommerce is a competitive industry. Having a scalable support team to help during busy periods can be a game-changer. Learn about outsourcing for your eCommerce company here.
As financial tools become a bigger part of everyday life, billions of users around the world require support. Learn more about how to scale your FinTech support operations here.
EdTech companies support many types of customers: learners, teachers and users of all kinds. Being available when someone needs help is paramount. Learn more about how to outsource for your EdTech company here.
When it comes to something as personal as health & wellness, customers demand high quality customer support. Learn how you can scale your customer support operations with outsourcing here.
One of the great things about SaaS businesses is their scalability but it is crucial to have a scalable customer support team that can grow alongside your customers. Learn more about how to scale support operations for your SaaS business here.
Technical products require technical support, oftentimes requiring engineers to interact directly with customers. Learn more about how to scale your technical support operations with an outsourced team here.
You want to discuss more details or have questions answered? Contact our Solution Design team.
Meet some more of our heroes or connect with us to learn more about building your team.
What is nearshore customer support outsourcing?
Nearshore outsourcing means scaling your customer service operations in a country that is near where you are. For US based companies that could mean Mexico, Honduras, Guatemala, Canada or Costa Rica, to name a few.
What are the benefits of nearshore customer service outsourcing?
There are many benefits to nearshore customer service outsourcing. First, depending on where your company is located, there can be substantial cost savings. Companies based in the US can expect to see their support operations costs reduced by 33-50% by outsourcing to a nearshore location. Secondly, there is a lot of great talent: passionate, creative people who are great English speakers and have a lot of cultural affinity given their proximity. Finally, their daytime hours tend to match up with the daytime hours of the customers you are serving, ensuring your team is wide awake and ready to help during the hours you need them.
How much does it cost to outsource support services in a nearshore location?
You can learn more about pricing on our Pricing Page. Our rates start as low as $10/hour or $1,975 per month for full time dedicated agents. We know that each company is unique and needs a different team size and structure. Get in touch with our Solution Design Team to learn more.
Find out more from our Solution Design Team