Our distributed customer support teams allow you to benefit from more diverse talent pools, multilingual capacities, and expanded operational hours. With dedicated leadership in each region, you can rely on a full operational team working as you sleep.
Elevate your customer experience
Deliver high quality customer support to your customers
Deliver exceptional customer experiences for your customers with an offshore outsourced team.
Outsourcing your customer support team to an offshore location translates to cost efficient solutions with high-quality results. Our capabilities are set up to support all your goals - cost savings, improving CSAT, being more efficient and more. With the advent of the internet we’ve seen a massive increase in globalization and many cultural and lifestyle boundaries have shrunk making it easier to find talented individuals who can relate to your customers no matter where they are.
Offshore outsourcing solutions are perfect for expanding your customer support for afterhours schedules, offering support in new languages and diversifying your team. We have a follow-the-sun model, meaning that no matter where you decide to outsource to, your team can work regular daytime hours. At PartnerHero, we hire people with a minimum of C1 English level, so there’s no need to worry about the language capacities of your customer support team. The customer support professionals that will be part of your team are experienced in delivering customer satisfaction in every interaction.
Whether you are looking to outsource your customer service to LATAM, EMEA, N AMERICA, or APAC, we have solutions for you. If you are considering onshore or nearshore instead, we also have you covered.
We know you're wondering...
Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.
Starting at $10 per hour for Flex Support or $1,975 per month for full time, dedicated EdTech support and with three month contract renewals, we have a plan for every price point.
On-demand customer service outsourcing
If your customer support email volume is too low to hire full-time customer service professionals to handle your fintech email support, but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.
An organic extension of your in-house team
Build a dedicated team for your fintech email support that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.
Scalable operations with in-house quality
Build a highly scalable team with dedicated leadership, established SLAs and limitless potential. Managed Operations allows you to layer in QA, training, workforce management as needed.
Ecommerce is a competitive industry. Having a scalable support team to help during busy periods can be a game-changer. Learn about outsourcing for your ecommerce company here.
As financial tools become a bigger part of everyday life, billions of users around the world require support. Learn more about how to scale your FinTech support operations here.
When it comes to something as personal as health & wellness, customers demand high-quality customer support. Learn how you can scale your customer support operations with outsourcing here.
One of the great things about SaaS businesses is their scalability, but it is crucial to have a scalable customer support team that can grow alongside your customers. Learn more about how to scale support operations for your SaaS business here.
Technical products require technical support, oftentimes requiring engineers to interact directly with customers. Learn more about scaling your technical support operations with an outsourced team here.
You want to discuss more details or have questions answered? Contact our Solution Design team.
Meet some more of our heroes or connect with us to learn more about building your team.
What is offshore customer support outsourcing?
Offshore outsourcing means hiring a team far away from where you are located. For US based companies, offshore outsourcing refers to anything outside of the Americas (India and the Philippines are popular options). Benefits include the ability to support nighttime hours in the United States with an employee who is working during their day. (ex. 2am in Chicago is 4pm in Manila). Other benefits include prices that are further reduced from onshore and nearshore options. Also, the outsourcing industry has been developing in these markets for many years so there are a lot of options when it comes to companies to work with and the availability of labor.
The savings don’t only come from hiring people in lower-cost markets. A big part of the savings comes from the overhead and other costs associated with employing people directly. These things include: hiring, taxes, IT, learning & development, training and facilities.
How much does it cost to outsource support services in an offshore location?
You can learn more about pricing on our Pricing Page. Our rates start as low as $10/hour or $1,975 per month for full time dedicated agents. We know that each company is unique and needs a different team size and structure. Get in touch with our Solution Design Team to learn more.
Find out more from our Solution Design Team
Are you a company that’s ready to discover a customized offshore solution? Talk to our Solution Design Team for a free consultation.
Interested in working with us and starting a career? Check out our open roles and find out if there’s a job for you.