Our distributed customer support teams allow you to benefit from more diverse talent pools, multilingual capacities, and expanded operational hours. With dedicated leadership in each region, you can rely on a full operational team working as you sleep.
Elevate your customer experience
Deliver exceptional customer experiences for your customers with an onshore outsourced team.
Outsourcing your customer support team to an onshore location translates to an immediate cultural match, possible cost efficient solutions and guaranteed high-quality results. Our capabilities are set up to support all your onshore outsourcing goals.
Onshore outsourcing solutions are perfect to expand your customer support with a team that overlaps with your in-house support team. Removing all of the pain points of hiring and retention, you get a native speaker as an extension of your team.
At PartnerHero, we hire people with a minimum of C1 English level, so there’s no need to worry about the language capacities of your customer support teams. If you are in an English speaking country like the US and UK, an onshore customer support representative will be a native English speaker. Also, every customer support professional that’s part of your team is experienced in delivering customer delight.
Whether you are looking to outsource your customer service to LATAM, EMEA, N AMERICA, or APAC, we have solutions for you. Considering nearshore or offshore outsourcing instead? We also have those options available.
We know you're wondering...
Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.
Starting at $10 per hour for Flex Support or $1,975 per month for full time, dedicated EdTech support and with three month contract renewals, we have a plan for every price point.
On-demand customer service outsourcing
If your customer support email volume is too low to hire full-time customer service professionals to handle your fintech email support, but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.
An organic extension of your in-house team
Build a dedicated team for your fintech email support that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.
Scalable operations with in-house quality
Ecommerce is a competitive industry. Having a scalable support team to help during busy periods can be a game-changer. Learn about outsourcing for your ecommerce company here.
As financial tools become a bigger part of everyday life, billions of users worldwide require support. Learn more about how to scale your FinTech support operations here.
When it comes to something as personal as health & wellness, customers demand high-quality customer support. Learn how you can scale your customer support operations with outsourcing here.
One of the great things about SaaS businesses is their scalability, but it is crucial to have a scalable customer support team that can grow alongside your customers. Learn more about how to scale support operations for your SaaS business here.
You want to discuss more details or have questions answered? Contact our Solution Design team.
Meet some more of our heroes or connect with us to learn more about building your team.
What is onshore customer support outsourcing?
This is exactly what it sounds like. When you hire a BPO to do onshore outsourcing you hire a team of people based in the United States, usually outside of expensive metropolitan areas. The benefits of onshore outsourcing are accessibility of native english speakers, time zones that match a US customer base and ease of travel to the contact center. The downside is that it is more expensive than nearshore or offshore options and you may not see cost savings with this option.
How much does it cost to outsource support services in an onshore location?
You can learn more about pricing on our Pricing Page. Our rates start at $4,900 per month for full time dedicated agents. We know that each company is unique and needs a different team size and structure. Get in touch with our Solution Design Team to learn more.
Find out more from our Solution Design Team