Customer Service Outsourcing for Tech Companies

Scale your technical support and customer service teams

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Take control of your queue

Building your products takes time and effort, marketing and selling them too. Providing your customers with on-brand, timely support is an essential part of your strategy. Offering a quick, quality response to your customers when they need it is imperative. Beyond just customer satisfaction, great customer support builds the foundation for brand trust and reputation in a competitive market. Grow your customer service and tec

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Deliver high-quality support for your customers

Stay ahead of the competition by delivering exceptional customer experiences for your customers, whenever and wherever they need it

Most of us deal with technology or software issues on a regular basis, and we understand how frustrating it can be when something isn’t working and you can’t get in touch with the company’s technical support or customer service team. 

At PartnerHero, we build distributed remote teams that can give your customers the level of service they deserve, 24/7/365. Aside from being experts in customer service and technical support, we also build software that helps our teams deliver high quality, fast support. We know the importance of being able to help your customers when they reach out via any channel you offer: phone, live chat, email, SMS, or social media. Customer Retention is a crucial metric in tech and one that is becoming more elusive as the industry gets more competitive. 

How much does it cost to outsource a customer service/technical support team?

We know you're wondering...

Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.

Starting at $10 per hour for Flex Support or $1,975 per month for full time, dedicated tech support and with three month contract renewals, we have a plan for every price point.

Flex Support

On-demand customer service outsourcing

If your customer support email volume is too low to hire full-time customer service professionals to handle your tech email support and live chat but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.

Dedicated Teams

An organic extension of your in-house team

Build a dedicated team for your tech email support and live chat that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.

Managed Operations

Scalable operations with in-house quality

Build a highly scalable team with dedicated leadership, established SLAs and limitless potential. Managed Operations allows you to layer in QA, training, workforce management as needed.

We build strong customer service and technical support teams for the leading tech companies

Be part of the high-quality customer experiences revolution along with other successful tech companies

Professional tech-savvy customer support talent

Most BPOs hire for “warm bodies.” We hate that expression and everything it stands for. Our secret sauce is the care we put into hiring each position. We’re not just looking for a “warm body” to join your team, we’re looking for someone who is passionate about technology and your industry. Someone who can empathize with your customer and will be able to deliver amazing technical support. We also hate the “warm body” hiring ethos because it ignores the fact that each person has unique skills, passions and talents that they bring. 

People are not numbers, they have so much more to contribute than that and when it comes to providing amazing technical support it's crucial to leverage people’s natural curiosity and creativity.   

Meet some of our tech-savvy teammates that provide exceptional customer experiences  for other Tech companies who decided to outsource with PartnerHero.

Meet some more of our heroes or connect with us to learn more about building your team.

How do we build customer support teams for Tech companies?

You’ve taken the most important step! Identifying the need to build or scale up your customer service team to tackle customer inquiries is the first step. Once we get on a call, we will understand your specific needs, and can choose the right plan, size, and team structure for you.

Step 01

We’ll collaborate with you to define the skills you are looking for in your team.

Step 02

In 4 weeks or less, we’ll assemble your customer support dream team. Our recruiting team will look for candidates that match not only our culture at PartnerHero but also are a fit for your tech company and product. Our goal is to match candidates who are passionate about something with companies that specialize in it. For example, we work with the largest online marketplace for crafts and have built a team of passionate crafters to help them scale.

Step 03

Our Launch Team will collaborate with you to make sure the team is trained up on product knowledge, tools and workflows. If you don’t have training set up, our Training and Development Team can help you create one during the 4 weeks that our recruiting team is looking for your customer service representatives.

Step 04

Once your team is up and running we’ll meet regularly to discuss metrics, performance, customer insights, continuous improvement and more. We’ll also be in touch via Slack (or the tool of your choice) in case ad hoc questions come up.

We use the same tools you use

Here are some tools that our Tech partners use and that we have become experts in

Take Aprikot everywhere you grow

Here to ensure Quality stay front and center—even in your Inbox

What is customer support outsourcing for Tech companies?

And other frequently asked questions (FAQ)

What is customer support outsourcing for Tech companies? 
Tech companies represent a wide swath of companies across industries. Tech companies include those that specialize in digital electronics, software, and internet-related services, such as e-commerce services. Just like any company, Tech companies need to provide customer support to their customers or users. Some companies need highly technical people, like engineers, to work on their support teams - for example, a company that builds products that are used by engineers like Github, Stripe or AWS. Some Tech companies require less technical skills for their support teams but still need highly competent people who can answer customer questions and represent their brand. Outsourcing for Tech companies means that a tech company has hired a third party to help them staff their customer support team. 

How much does it cost to outsource support services for Tech companies?

Every company is unique and pricing will depend on the size and structure of the team you build. You can find baseline pricing on our Pricing Page and more specific pricing (including our rate card) when you reach out to our Solution Design Team.

Get all your questions answered by our Solution Design Team

Have more questions or ready to get started?

Are you a Tech company that’s ready to build a customized solution for you? Talk to our Solution Design Team for a free consultation.

Talk to our Solutions Team for a free consultation.

Are you tech-savvy and interested in working with us? Start a career by supporting a Tech Company. Check out our open roles and find out if there’s a job for you.