Building your products takes time and effort, marketing and selling them too. Providing your customers with on-brand, timely support is an essential part of your strategy. Offering a quick, quality response to your customers when they need it is imperative. Beyond just customer satisfaction, great customer support builds the foundation for brand trust and reputation in a competitive market. Grow your customer service and tec
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Stay ahead of the competition by delivering exceptional customer experiences for your customers, whenever and wherever they need it
Most of us deal with technology or software issues on a regular basis, and we understand how frustrating it can be when something isn’t working and you can’t get in touch with the company’s technical support or customer service team.
At PartnerHero, we build distributed remote teams that can give your customers the level of service they deserve, 24/7/365. Aside from being experts in customer service and technical support, we also build software that helps our teams deliver high quality, fast support. We know the importance of being able to help your customers when they reach out via any channel you offer: phone, live chat, email, SMS, or social media. Customer Retention is a crucial metric in tech and one that is becoming more elusive as the industry gets more competitive.
We know you're wondering...
Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.
Starting at $10 per hour for Flex Support or $1,975 per month for full time, dedicated tech support and with three month contract renewals, we have a plan for every price point.
On-demand customer service outsourcing
If your customer support email volume is too low to hire full-time customer service professionals to handle your tech email support and live chat but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.
An organic extension of your in-house team
Build a dedicated team for your tech email support and live chat that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.
Scalable operations with in-house quality
Be part of the high-quality customer experiences revolution along with other successful tech companies
Meet some more of our heroes or connect with us to learn more about building your team.
You’ve taken the most important step! Identifying the need to build or scale up your customer service team to tackle customer inquiries is the first step. Once we get on a call, we will understand your specific needs, and can choose the right plan, size, and team structure for you.
We’ll collaborate with you to define the skills you are looking for in your team.
In 4 weeks or less, we’ll assemble your customer support dream team. Our recruiting team will look for candidates that match not only our culture at PartnerHero but also are a fit for your tech company and product. Our goal is to match candidates who are passionate about something with companies that specialize in it. For example, we work with the largest online marketplace for crafts and have built a team of passionate crafters to help them scale.
Our Launch Team will collaborate with you to make sure the team is trained up on product knowledge, tools and workflows. If you don’t have training set up, our Training and Development Team can help you create one during the 4 weeks that our recruiting team is looking for your customer service representatives.
Once your team is up and running we’ll meet regularly to discuss metrics, performance, customer insights, continuous improvement and more. We’ll also be in touch via Slack (or the tool of your choice) in case ad hoc questions come up.
What is customer support outsourcing for Tech companies?
Tech companies represent a wide swath of companies across industries. Tech companies include those that specialize in digital electronics, software, and internet-related services, such as e-commerce services. Just like any company, Tech companies need to provide customer support to their customers or users. Some companies need highly technical people, like engineers, to work on their support teams - for example, a company that builds products that are used by engineers like Github, Stripe or AWS. Some Tech companies require less technical skills for their support teams but still need highly competent people who can answer customer questions and represent their brand. Outsourcing for Tech companies means that a tech company has hired a third party to help them staff their customer support team.
How much does it cost to outsource support services for Tech companies?
Every company is unique and pricing will depend on the size and structure of the team you build. You can find baseline pricing on our Pricing Page and more specific pricing (including our rate card) when you reach out to our Solution Design Team.
Get all your questions answered by our Solution Design Team