The EdTech industry is growing and customers are demanding more from companies. Having a great customer service team to support your customers is imperative to keep them happy. With our years of experience serving the EdTech industry, our operations team has learned how to better optimize for success, our recruiting team has learned how to hire the best candidates for EdTech support, our Learning & Development team has turned insights into actionable and scalable training. Our expertise doesn’t end at customer experience, but includes a deep knowledge of your industry too.
Learn what a tailored solution can look like for you.
Be there for your customers through every step of their journey.
According to Statista, the self-paced elearning industry is projected to exceed $243 billion of the global market share, seeing a huge increase compared to $46.67 billion in 2016. The customer demand will increase too, and the best EdTech companies are getting ready for it.
We’re here to help.
Our team of high-quality customer service professionals guarantees customer satisfaction with on-brand, high quality customer support. Outsourcing your customer service lets you reclaim time that can be spent focusing on core business tasks and relationship building, so your customers get the support they deserve. When it's done right, customer support outsourcing is truly a win-win..
We know you're wondering...
Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.
Starting at $10 per hour for Flex Support or $1,975 per month for full time, dedicated EdTech support and with three month contract renewals, we have a plan for every price point.
On-demand customer service outsourcing
If your customer support email volume is too low to hire full-time customer service professionals to handle your email support, but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.
An organic extension of your in-house team
Build a dedicated team for your email support that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.
Scalable operations with in-house quality
Forward-thinking companies in the EdTech industry who outsource their customer support with us
Check out our ultimate guide to quality outsourcing to learn everything you need before deciding to outsource. There are a lot of outsourcing horror stories out there and, unfortunately, many of them are true. This guide is intended to help you navigate the waters as you pick the right company for your business.
Meet some more of our heroes or connect with us to learn more about building your team.
You’ve taken the most important step! Identifying the need to build or scale up your customer service team to tackle customer inquiries by outsourcing. Once we learn more about your specific situation we can work with you to choose the right plan, size, and structure for you.
The first meeting is all about us listening closely to understand your unique needs, what is important for your customers and business and what your dream customer service team would be capable of. We’ll collaborate with you to define the skills you are looking for in your team so we can find candidates who are a great fit.
In five weeks or less, we’ll assemble your customer support dream team. Our recruiting team will look for candidates that match not only our culture at PartnerHero but also fit your company and product. Our goal is to match candidates who are passionate about a certain topic or industry with a company that works in that space. For example, we work with the largest online crafts marketplace in the world and have hired an amazing team of crafters to help with their support.
Our Launch Program Manager will collaborate with you to make sure the team is trained up on product knowledge, tools, workflows etc. If you don’t have training set up, our Training & Development Team can help you create one during the weeks that our recruiting team is looking for your customer service representatives.
Your team is running smoothly, awesome! But PartnerHero is not a traditional outsourcing company. We'll be in touch regularly via Slack or email and regular meetings to share custom reports, customer insights and anything else that might be relevant for you and your team.
Over the past decade, EdTech companies have revolutionized how people teach and learn. From tools that are used in the classroom to technology that allows people all over the world to learn from their couch, the landscape for learning is quickly evolving. As EdTech companies scale, having high quality, on-brand customer service to scale alongside the companies will be crucial. Many EdTech companies serve multiple customers: everyone from learners to teachers to parents and administrators. Having a flexible team that can meet your customers where they are to address their concerns will continue to be foundational to the growth and success of EdTech companies.
What is EdTech customer support outsourcing?
Like most companies, EdTech companies have many customers - from learners to parents to teachers, administrators and beyond. These customers may have questions as they are using EdTech tools. EdTech customer support outsourcing is a way for EdTech companies to scale their customer service operations, ensuring that all customers get the answers they need quickly.
How much does it cost to outsource support services for EdTech companies?
We know that every company is different and will require a different team size and structure. PartnerHero offers plans for small companies that are just starting out as well as plans for bigger companies that need 24 hour coverage across language and time zones. Find the outsourcing plan for EdTech companies that’s right for you on our Pricing Page and by getting in touch with our team.
Got more questions?
What is FinTech customer support outsourcing?
FinTech companies may serve consumers directly (B2C) or sell their products to other businesses (B2B). In either case, their customers may have questions about how to use the technology or want to connect with someone to share feedback, a bug or may experience another issue that they need help with. FinTech customer support outsourcing can help FinTech companies scale their customer support operations, making it possible to help any and all customers who need help in a timely manner.
How much does it cost to outsource support services for FinTech companies?
You can learn more about pricing on our Pricing Page. Our rates start as low as $10/hour or $1,975 per month for full time dedicated agents. We know that each company is unique and needs a different team size and structure. Get in touch with our Solution Design Team to learn more.
Find out more from our Solution Design Team