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“I’ve always felt that PartnerHero has our new team members' best interest in mind, as well as BIOHM as a brand.”

Danielle Filip, Biohm Customer Service Lead

160+

retail brands trust PartnerHero with their operational support needs

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Partners in building healthy communities
Language Standards

Unlike other BPOs, the English proficiency standard at PartnerHero is C2, so support from anywhere feels like home.

User + System Support

Support customers reliably as they navigate your health and wellness product.

Omnichannel

Every health and wellness business works differently and shows up in various channels. We adapt to you.

Trusted by brands around the globe

From good to great: How Meetup transformed internal CX operations with PartnerHero

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How Marmalade Game Studio improved their customer reviews with PartnerHero

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Start building your brand forward.

Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.

Resources
Customer Experience
Apr 30, 2025

The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.

AI and Automation
Apr 29, 2025

Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.

Customer Experience
Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Customer Experience
Apr 30, 2025

The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.

AI and Automation
Apr 29, 2025

Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.

Customer Experience
Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Grow brand equity with accurate, empathetic
customer support

We know that when it comes to health and wellness, customers have high expectations. We excel at building intuitive teams who are masters at solving your customers’ queries.

I’ve always felt that PartnerHero has our new team members' best interest in mind, as well as BIOHM as a brand.

Danielle Filip
Biohm Customer Service Lead

FEATURES

  • 24/7 support teams
  • Custom hiring and evaluations
  • C2 and above English capabilities
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Customer
Support

Highly trained CX professionals care for your customers, strengthening your reputation.

Quality
Assurance

QA that ensures thoughtful interactions and helps your business get better.

Help Desk Optimization

Make the most out of your resources with optimized tools that work for you.

Content
Moderation

Providing a safe environment is of the highest importance when people are dealing with health.

WHY PARTNERHERO

Welcome to the PartnerHero way

Your journey is our journey

Thought leaders in your corner.

Metrics that get you where you’re going.

A step ahead when you can’t be.

An extension of the brand you love.

SERVICES

Partners in building healthy communities

Language
standards

Unlike other BPOs, the English proficiency standard at PartnerHero is C2, so support from anywhere feels like home.

User and
System Support

Support customers reliably as they navigate your health and wellness product.

Omnichannel

Every health and wellness business works differently and shows up in various channels. We adapt to you.

PRIVACY AND SECURITY

HIPPA compliant security practices

Explore data and security -->
When it comes to personal data, privacy and security we follow the golden rule and always treat your data the same way we’d want ours to be treated—that is, held to the highest rigor. We've done the work to ensure that the privacy and security of you teams is taken care of.

BLOG

Quality resources to get you the answers you seek

AI and Automation

5 real-world examples of AI in customer experience (that midmarket brands can learn from)

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Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.

Wholeheartedly
supporting your customers