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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Meet: Dustin Ochoa

Hello! My name is Dustin Ochoa, and I’m a Support Hero for one of our EdTech partners: a non-profit educational organization with a mission to provide a free, world-class education to anyone, anywhere. I was born in La Ceiba, one of Honduras’s coastal cities and one of its most famous getaways. 

Something that’s not that widely known about me are my guilty-pleasure movies, being the High School Musical trilogy some of my favorites.

One of my recently-discovered passions is cooking, and it was one of the things that kept me sane during 2020’s lockdown. Though I usually just cook for myself, I love it when I have to make huge meals, like the ones for Christmas and New Years Eve.

My biggest passion, however, is science, and that’s a passion that has been with me since I was a kid. I remember 4-maybe-5-year-old Dustin, flipping the pages of the different encyclopedias my parents used to have at home, and being amazed by everything I saw but couldn’t understand. Fast-forward to the present day and I’m studying Astronomy and Astrophysics in uni. For a time now, my main life goal is to become an astrophysics research scientist. I wish to help humanity unravel the mysteries of the Universe.

One of the best feelings in the world definitely is taking the first sip of a cup of hot coffee in the morning while listening to one of your favorite songs. That’s when you know you’re about to kickstart a good day.

When I first applied to PartnerHero, back in December 2017, I had in mind that it was just going to be a temporary job.

However, to my surprise, it ended up being so much more than that… and I cannot express how glad I am that it turned out that way. I had no idea I would get the opportunity to learn, develop, and apply several professional and personal skills at a single place.

PartnerHero