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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Meet: Eduardo Matsumoto

Hi everyone!

My name is Eduardo and I’m a Customer Support associate. I’m originally from Brazil and moved to Japan right after turning 18 where I lived for 30 years. I’ve worked in many jobs, from car factories to travel agencies but the job that I liked the most was at a telecom company where I had the pleasure to work with people from more than 20 different countries.

When I’m not working, I like to walk around the city, meet new people, and do crochet, which I started during the Covid pandemic. I also like learning about different cultures and languages. I’ve been to a couple of countries but I still want to travel more!

I believe that every person has a mission in this life, like, a purpose, and I’m still looking for mine. Every night, I cook some dinner as I like to make it as much as I can. Lately, I was reading about what ingredients go well with others. Did you know that tomatoes and cucumbers shouldn’t be eaten together?

I love my current position because it allows me to use my experience in customer support, which I like very much.  I’m a bit of a neat freak, and keeping things organized makes me happy. Solving customers’ problems is sort of organizing that problem, which gives me pleasure. 

So, this is me! A simple guy that loves what he does. If you ever need tips on things to do in Japan, just drop a line!

Thank you for watching and see you around!

PartnerHero