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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Meet: Josh Magsam

Hi, I’m Josh. I’m 39 years old and Director of Partner Operations.

I work from home in Portland, Oregon, where I live with my wife and young son, as well as two cats and a dog. I grew up in Minnesota and moved to Oregon about thirteen years ago. I have a younger sister and two nephews.

I love getting up early and working on projects or just preparing my day while no one else is up - but my new schedule has kept me up late, so I don’t get to do it as often as I’d like.

I love hiking and Oregon is the perfect place for it. I even take my son out with me. We sometimes go to the mountains or the coast. I’d also like to do a long-distance hike and the Muir Trail in California is at the top of my list right now. I grew up helping my dad fix cars and would love to have time for working on a “fun” car - maybe when my son is a little older!

I used to teach Shakespeare at the University of Oregon, but I’ve never actually been part of a play! I think it would be fun to act or direct one day.

“But soft, what light through yonder window breaks? It is the east, and Juliet is the sun.”

I enjoy cooking, when I get the chance, and reading. Lately, I’ve mostly been reading biographies and stories from history - I think real life is often more exciting than fiction!

I love being in operations because it allows me to work with many different people and programs. I really love to help people grow and expand their skills, and being in operations means I get to do that every single day.
I’m excited to be a part of the PartnerHero team, and it’s been wonderful to meet so many people already.

I’m looking forward to meeting more people as the year goes - don’t be shy, reach out and say hello!

PartnerHero