Welcome New Partners, Summer 2022

Article
Mercer Smith
October 4, 2022
Welcome to New York Road Runners and DIG
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Welcome New Partners, Summer 2022

We love working with partners that align with our values. It’s crucial that they feel excited to work with us and that our associates are excited to work for them. Every season, we profile some of our newest partners and learn more about their challenges as their businesses scale and why they chose to work with PartnerHero. 

This summer, we welcomed tons of amazing partners from several different verticals. The main commonality among our new partners this season was a drive to connect people. Whether that’s a restaurant group striving to connect chefs to the sources of their ingredients or a business designed to build community between runners, our new partners are all aligned with our focus on humanity. 

This is nothing new. PartnerHero, as a people-forward business, generally attracts other companies with similar values, but it’s still exciting to see all the ways for people to connect. Read on to learn more about a few of our new partners, what they’re doing for the world, and how PartnerHero helps them do it better.

DIG

About DIG

DIG is changing the food game! They operate a growing chain of seasonally driven, vegetable-forward, fast-casual restaurants. What differentiates them is that their recipe development process always involves a conversation between chef and grower about what they want to cook and harvest. Every decision they make starts with a deep respect for ingredients and their origins.

Not only is mindful sourcing their bread and butter (including mindfully sourcing their bread and butter!), but they also prioritize buying from minority-run and small-scale farms. Using corporate purchasing power to support sustainable growing practices and invest in the future of farming is something we can get behind—it’s all about giving back to local communities! DIG even has a farm in upstate New York that connects chefs in their kitchens to produce where it’s grown.

Why PartnerHero?

With such a fantastic mission, it’s no surprise that DIG has experienced incredible success: 

“Our small but mighty team was struggling at keeping up with the volume of inquiries we were receiving.” said Leslie Simoni, Guest Experience Manager at DIG. “We had the same bandwidth when we had 15 locations open as we did when we were at 30 locations. We knew something had to change!”

Because PartnerHero has worked with other restaurants in the fast casual vertical, DIG was interested in working with us. According to them, it was our professionalism that sealed the deal. We are currently working with them to provide email support that customers can write home about.

New York Road Runners (NYRR)

About NYRR

NYRR’s mission is to help and inspire people through running. Since 1958, New York Road Runners has grown from a local running club to the world’s premier community running organization. NYRR’s commitment to New York City’s five boroughs features races, virtual races, community events, free youth running initiatives and school programs, the NYRR RUNCENTER featuring the New Balance Run Hub, and training resources that provide hundreds of thousands of people each year with the motivation, know-how, and opportunity to Run for Life. 

NYRR’s premier event is the TCS New York City Marathon, one of the most well-known marathons in the world. Held annually on the first Sunday in November, the race features a wide population of runners, from the world’s top professional athletes to a vast range of competitive, recreational, and charity runners.

Why PartnerHero?

NYRR was running into trouble keeping up with its growth as it continued to run successful events and groups. They knew that without an excellent customer experience they’d lose out on maintaining happy, excited users. They wanted a flexible staffing solution that worked well with their current velocity and size.

After speaking with PartnerHero, they were impressed by the ease of communication and guidance we could provide them during the launch process. Post-launch, we continue to be valuable partners for them in determining how best to onboard and support their users. NYRR currently makes use of both our dedicated and flex services. Their dedicated team handles email inquiries with the option to add flexible team members from our flex service if things get busy during race week.

Learn more about PartnerHero

We love working with companies that are trying to make an impact. DIG and NYRR are just two examples of the great businesses we’ve been fortunate enough to partner with over the past few months. Providing excellent customer experiences is what we do—and it feels great when we get to help partners who are passionate about doing the same.

Do you see yourself or your needs in any of these stories? Check out our website for more tips on how to structure your customer experience strategy, or book a call with one of our solution designers to see how we can help with your specific needs.

Check out our Partner Spotlight collection for more profiles.

Mercer Smith

Mercer is PartnerHero's VP of Insights & Community. She is an experienced online customer experience leader, who has lead CX teams at multiple startups, including Appcues and Venafi. Outside of work you’ll probably find her upside down in a yoga pose.

PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.

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