Back in the day (when technology was not SO intrinsically entwined with our day to day tasks), business reports were made using spreadsheets.
This is still the case in some scenarios, as it’s cheap, easy to understand, and easy to put together, and so on, but if you’re like me, every time I build a new report from scratch, I wonder if there’s an app doing this already! Most of the time, the answer is 100% YES!
This is absolutely the case when it comes to Quality Assurance! With so many integrations available, we now have to gather and compare the ones that offer us the most beneficial outcome. In this context, let’s find out the perks of having a cloud-based program doing your QA.
Here's how replacing spreadsheets will save you time and money:
Every record and evaluation will be updated instantly and automatically. This will help your team be more efficient and avoid double work.
You’ll be able to choose who on your team needs access to run reports, add new evaluations, edit information, etc.
The most significant benefit of using cloud-based software over spreadsheets is in fact that it will save you money in the long run.
Thanks to the capability of cloud-based technologies integrating well with one another, you can manage your customer relationships and your service quality with one combined system. Here are the benefits of using CRM and QA software in conjunction.
Implementing quality assurance practices in your support environment will enable you to enhance the quality of customer interactions, ensure customer satisfaction, increase efficiency, and optimize performance.
Some benefits of a QA program are:
In this context, Quality Assurance is an integral part of every company that needs to be developed and cared for in order to grow, foster and develop an absolute world-class customer experience.