Email Support Outsourcing

Outsmart your inbox with high quality email outsourcing.

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Respond faster to customer emails

Your customers deserve fast, high-quality responses through email. You can provide 24/7, multilingual email customer service by outsourcing your email support, whether you’re just starting out or scaling up. All without sacrificing quality, performance and culture.

Be the Hero, Save the Queue

24/7 Multilingual Email Support Services

Respond to customers quickly and get to Inbox Zero.

You're getting more emails from customers, and that’s good news! But if they’re piling up, your customer service team is drowning, and response time is lagging, it might be time to scale up your team. You can provide top-notch customer service experiences through email support by outsourcing with PartnerHero.

We're here to help. 

Our team of high-quality customer service professionals  guarantees customer satisfaction with on-brand email customer support. Outsourcing your email support lets you reclaim time to focus on core business tasks and relationship building, so your customers get the support they deserve without you spending hours in the inbox. When it's done right, email support outsourcing is truly a win-win. 

How much will email support outsourcing services cost?

We know you're wondering...

Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.

Starting at $10 per hour for Flex support or $1,975 per month for full time, dedicated email support and with three month contract renewals, we have a plan for every price point without the stress.

Flex Support

On-demand customer service outsourcing

If your customer support email volume is too low to hire full-time customer service professionals to handle your email support, but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.

Dedicated Teams

An organic extension of your in-house team

Build a dedicated team for your email support that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.

Managed Operations

Scalable operations with in-house quality

Build a highly scalable team with dedicated leadership, established SLAs and limitless potential. Managed Operations allows you to layer in QA, training, workforce management as needed.

Worried about outsourcing your customer support emails?

Meet some of our clients who trust us with their email support outsourcing.

Customer Service Gurus

We find the best customer support talent to work with your brand. The secret sauce of PartnerHero is that our recruiting team puts in the effort to source candidates that are passionate about your brand or industry with a big emphasis on finding candidates that are a good cultural fit for your company, culture and focus. Meet some of our amazing teammates that nail email customer service for other partners who decided to outsource. 

Meet some more of our heroes or connect with us to learn more about building your team.

Get what you need to make email support easy.

You’ve done the first step! You identified the need to build or scale up your customer service team to tackle customer emails. When we meet, you’ll explain your specific needs, and based on that, we’ll share a proposal for a team size and structure to help you scale. Some use-cases that we’ve helped with in the past are:

  • Tackling email backlog
  • Improving email response time
  • Having a competitive advantage over others  due to top-notch customer service
  • Achieving 24/7 availability without having employees work extra hours
  •  Improving CSAT
  • Maintaining a flexible contract with an outsourcing partner
  • Meeting seasonal peaks in volume 
  • Enabling customer support teams to scale up and down as needed (we can help you forecast too!)

Step 01

The first meeting is all about us listening closely to understand your unique, what is important for your customers and business and what your dream customer service team would be capable of. We’ll collaborate with you to define the skills you are looking for in your team so we can find candidates who are a great fit.

Step 02

In five weeks or less, we assemble your customer support dream team. Our recruiting team will look for candidates that match not only our culture at PartnerHero but also fit your company and product. Our goal is to match candidates who are passionate about a certain topic or industry with a company that works in that space. For example, we work with the largest online crafts marketplace in the world and have hired an amazing team of crafters to help with their email support.

Step 03

Our Launch Program Manager will collaborate with you to make sure the team is trained up on product knowledge, tools, workflows etc. If you don’t have training set up, our Training & Development Team can help you create one during the weeks that our recruiting team is looking for your customer service representatives.

Step 04

Your team is running smoothly, awesome! But PartnerHero is not a traditional outsourcing company. We'll be in constant communication via Slack or email and regular meetings to share custom reports, customer insights and anything else that might be relevant for you and your team.

Experts in the tools that make Inbox Zero possible

Below are just some of the CRM tools that we've used for email support with partners for years. Besides helping you navigate the nuances of each of these unique solutions, our in-house engineering team can help you customize your CRM experience with unique integrations to make your job easier.

Take Aprikot everywhere you grow

Here to ensure Quality stay front and center—even in your Inbox

Recapping

We're here to help you acheive success in your Inbox and Beyond.

E-commerce

E-commerce Is a competitive space. Having a scalable support team to help during busy periods can be a game-changer. Learn about outsourcing for your e-commerce company here.

FinTech

As financial tools become a bigger part of everyday life, billions of users around the world require support. Learn more about how to scale your FinTech support operations here.

EdTech

EdTech companies support many types of customers: learners, teachers and users of all kinds. Being available when someone needs help is paramount. Learn more about how to outsource for your EdTech company here.

Health & Wellness

When it comes to something as personal as health & wellness, customers demand high quality customer support. Learn how you can scale your customer support operations with outsourcing here.

SaaS

One of the great things about SaaS businesses is their scalability but it is crucial to have a scalable customer support team that can grow alongside your customers. Learn more about how to scale support operations for your SaaS business here.

Tech Companies

Technical products require technical support, oftentimes requiring engineers to interact directly with customers. Learn more about how to scale your technical support operations with an outsourced team here.

In an era of higher customer expectations and extremely competitive markets, delivering exceptional experiences across all channels is a requirement. Whether it’s EdTech, E-commerce, HealthTech, SaaS, FinTech, your business revolves around your customers, and it’s important to deliver results. A common cost-effective solution to scale quickly is outsourcing a key department of your organization: customer service. 

Many BPOs fail at delivering the level of quality service you and your customers expect from your brand because they don't focus on hiring the right people to fit your unique brand. The result has been a mistrust in outsourcing, usually associating these companies with cheap, low quality work and terrible labor conditions. PartnerHero is proof that there is a better way. Our outsourcing solutions are designed to meet your quality demands, fast-paced growth, and price needs. 

PartnerHero is a people-first company, focused on taking care of employees and nurturing them to their full potential. Happy employees translate to happy customers. Offering up to 24/7 coverage with a follow-the-sun model, you can build a team of talented customer service professionals who are ready to take care of your customers and your queue. Respond faster and accurately to your customer emails.

What is email support outsourcing?

Frequently Asked Questions

What is email support outsourcing?
A customer service email is an email response to a customer's question, feedback or complaint. Customers may contact your company through a website contact form, an email address listed on your website or social media accounts or by calling customer service. Your company may use customer service emails that are automatically generated or write personalized emails to customers. Typically, customer service emails provide solutions to a customer's issue with a product or service.

How much does it cost to outsource email support services?
You can read about our pricing  on the Pricing Page of our site. We know that each company is unique and pricing is usually custom-built to match your custom-built team. Get in touch with us to learn more. 

What is a customer service agent or customer service professional?

An agent is a customer support or customer service representative who solves customer inquiries through multiple support channels, like phone support, live chat support, email support, and social. They can handle both inbound and outbound interactions. They are customer-oriented people who are ready to give the best customer experience they can. At PartnerHero, we call our agents associates.

What does follow-the-sun mean?
In customer support, follow-the-sun is a team structure that allows you to have agents in time zones all around the world, making it easy for global businesses to support their customers no matter where those customers are. For example, a company headquartered in San Francisco, but that has customers in Europe and Asia, might choose to have support agents in EMEA and APAC time zones so that when customers from those regions reach out they can get a quick response without asking team members in their local time zone to work at night.

Have more questions or ready to get started?

Are you ready to explore tailored solutions for your unique needs? Talk to our Solution Team for a free consultation.

Talk to our Solutions Team for a free consultation.

Interested in starting a career? Check out our careers page and learn more about why people love working at PartnerHero.

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