When bots get it wrong, who takes the blame? From fake policies to made-up refunds, AI escalation mistakes are making headlines.
Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.
The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.
A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.
Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.
Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.
The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.
A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.
Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.
When bots get it wrong, who takes the blame? From fake policies to made-up refunds, AI escalation mistakes are making headlines.
Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.
Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.
Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.
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Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.
This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.
When bots get it wrong, who takes the blame? From fake policies to made-up refunds, AI escalation mistakes are making headlines.
Curious how AI can actually improve customer experience without billion-dollar budgets? Let's talk about five real-world examples and learn practical ways to personalize, automate, and scale smarter.
Customer expectations are higher than ever. Fortunately, AI-powered CX tools can help meet those demands. From chatbots to real-time analytics, let's talk about five essential CX tools to streamline your support and improve customer satisfaction.
Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.
Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.
This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.
Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.
The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.
Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.
Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.
Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.
The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.
Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
AI isn’t here to steal your job—it’s here to make it better. Learn how customer service teams are using AI to resolve tickets faster, boost satisfaction, and actually enjoy their work.
Discover customer service training best practices to boost skills, enhance employee training for customer service, and learn how to train customer service teams effectively.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
