Phone Customer Support Outsourcing

Deliver a fantastic customer experience by phone in your voice.

Outsource Phone Support with us.

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Amazing Customer Service is just a phone call away

Your business is growing, you’re experiencing a large number of calls from your customers, and your team can’t keep up. Show your customers how much you care by offering customer support by phone. Be available wherever your customers are looking for you: phone, live chat, and email support. Outsource your phone support with PartnerHero and we’ll build a customer service team to deliver a high-quality experience to your customers.

Your customers need you!

Why should you provide customer service on the phone?

Scale your phone customer support.

You may have heard that no one uses the phone anymore, so why even bother with it as a customer service channel? But here are two things to consider:According to a Help Scout study, “more than 76% of all consumers prefer the traditional medium of phone calls to reach customer support representatives.” Your customers want to talk to you, and at the very least, they want to know they have the option to pick up the phone and talk to a customer service representative.

The study also discovered that “more than 50% of customers across all age groups typically use the phone to reach out to a customer support team, making it the most-used channel for customer service.”

Phone customer service is still alive and well. But to be even more effective, it can be well complemented with email support, live chat support, and other support channels. 

How much does it cost to outsource phone support?

Outsourcing phone support pricing

Every business is different, which is why PartnerHero builds custom plans to deliver solutions for your unique needs at a price point that works for you.

Our pricing starts at $18 per hour for Flex support and scales up from there. We can build a full-time, dedicated team for your phone, email, or live chat support needs, and with rolling, three month contract renewals, we have a plan for every price point without the stress!

Flex Support

On-demand customer service outsourcing

If your customer support email volume is too low to hire full-time customer service professionals to handle your email support, but you need to cover some weird hours, weekends, or simply want to delegate, we got you covered. Our Flex Support offering is based on hours. Learn more about it here.

Dedicated Teams

An organic extension of your in-house team

Build a dedicated team for your email support that will focus on delivering the exceptional customer experience your customers are used to. Fully integrated with your tools and communication channels, you just became a global Customer Service Director with your scaled up team. Layer in QA, training and management as needed.

Managed Operations

Scalable operations with in-house quality

Build a highly scalable team with dedicated leadership, established SLAs and limitless potential. Managed Operations allows you to layer in QA, training, workforce management as needed.

Worried about outsourcing your phone customer service?

Meet some of our clients who trust us with their phone customer service.

Join the list of forward-thinking brands who have successfully outsourced phone support with PartnerHero.

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Phone Customer Service Experts

What makes PartnerHero such a great partner for your brand, is that our recruiting team works hard to source candidates that are passionate about your brand or industry with a big emphasis on finding candidates that are a good cultural fit for your company, culture, and focus. You can be sure we’ll find the best phone customer support talent to work with your brand. Meet some of our amazing teammates that deliver awesome phone customer service for our other partners.

Meet some more of our heroes or connect with us to learn more about building your team.

Experts in the tools that make phone customer service exceptional

Below are just some of the CRM tools that we've used for phone customer service with partners for years. Besides helping you navigate the nuances of each of these unique solutions, our in-house engineering team can help you customize your CRM experience with unique integrations to make your job easier.

Take Aprikot everywhere you grow

Here to ensure Quality stays front and center in every phone support interaction.


We're here to help you achieve success no matter what type of industry you’re in!


Ecommerce is a competitive space. Having a scalable phone support team to help during busy periods can be a game-changer.


As financial tools become a bigger part of everyday life, billions of users around the world require phone support.


EdTech companies support many types of customers: learners, teachers, and users of all kinds. Being available on the phone when someone needs help is paramount.

Health & Wellness

When it comes to something as personal as health & wellness, customers demand high quality phone support. 


One of the great things about SaaS businesses is their scalability, but it is crucial to have a scalable phone customer support team that can grow alongside your customers.

Tech Companies

Technical products require technical support, and they often require engineers to interact directly with customers over the phone.

What is phone customer service?

And other frequently asked questions (FAQ)

What is phone customer service?
Phone customer service is a form of customer service in which a customer service agent answers a phone call made by a customer who wants help to solve a problem, ask a question, make a complaint, or other request. The customer service team helps and/or guides the customer until they feel satisfied. Phone support is a customer service channel or a way a customer can contact the company/customer service team to seek something specific. 

It is still one of the most important support channels for customers.

How much does it cost to outsource phone support?
You can read more about PartnerHero’s pricing on the Pricing Page of our site. We know that each company is unique and pricing is usually custom-built to match your needs. Get in touch with us to learn more.

What is a customer service agent or customer service professional?
An agent is usually a customer support or customer service representative who solves customer inquiries through one or multiple support channels, like phone support, live chat support, email support, and social. They can handle both inbound and outbound interactions. They are customer-oriented people ready to give the best customer experience they can. At PartnerHero, we call our agents associates.

Got More Questions?

Have more questions or ready to get started?

If you're ready to talk about a phone customer service solution tailor-made for you, our solutions team is here to make it happen. For teams of all sizes working in a wide range of industries, PartnerHero can customize a solution to best fit your needs.

Talk to our Solutions Team for a free consultation.

Interested in working with us and starting a career providing email support? Check out our careers page and learn more about why people love working at PartnerHero.