Discover the biggest barriers to AI adoption in customer experience and learn how CX leaders are overcoming them with data, trust, and smart implementation.
Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.
AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
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Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.
In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.
Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.
Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.
AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.
In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.
Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.
Discover the biggest barriers to AI adoption in customer experience and learn how CX leaders are overcoming them with data, trust, and smart implementation.
Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.
AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.
When bots get it wrong, who takes the blame? From fake policies to made-up refunds, AI escalation mistakes are making headlines.
Discover the biggest barriers to AI adoption in customer experience and learn how CX leaders are overcoming them with data, trust, and smart implementation.
Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.
AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.
When bots get it wrong, who takes the blame? From fake policies to made-up refunds, AI escalation mistakes are making headlines.
Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.
From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.
Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.
The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.
Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.
From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.
Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.
The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.
A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.
Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
