Blog

AI and Automation

AI for business growth: how AI can help companies scale and innovate

May 8, 2025

AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.

AI and Automation

Mastering knowledge base management (and a game-themed walkthrough with Crescendo and PartnerHero)

May 7, 2025

In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses. 

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

May 7, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

May 7, 2025

In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.

AI and Automation

Customer service automation: do's and don'ts for smarter support

May 7, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI in CX: the strategic potential beyond automation

May 6, 2025

By focusing on strategically adopting AI in CX, companies can do much more than save time—they can deliver proactive service, deepen customer engagement, and foster lasting loyalty.

AI and Automation

AI for business growth: how AI can help companies scale and innovate

May 8, 2025

AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.

AI and Automation

Mastering knowledge base management (and a game-themed walkthrough with Crescendo and PartnerHero)

May 7, 2025

In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses. 

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

May 7, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

May 7, 2025

In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.

AI and Automation

Customer service automation: do's and don'ts for smarter support

May 7, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI in CX: the strategic potential beyond automation

May 6, 2025

By focusing on strategically adopting AI in CX, companies can do much more than save time—they can deliver proactive service, deepen customer engagement, and foster lasting loyalty.

AI and Automation

A quality assurance checklist for AI-powered CX

May 8, 2025

Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.

AI and Automation

AI for business growth: how AI can help companies scale and innovate

May 8, 2025

AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.

AI and Automation

Mastering knowledge base management (and a game-themed walkthrough with Crescendo and PartnerHero)

May 7, 2025

In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses. 

AI and Automation

Customer service automation: do's and don'ts for smarter support

May 7, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI and Automation

AI escalation management: turn misfires into trust-building

May 5, 2025

When bots get it wrong, who takes the blame? From fake policies to made-up refunds, AI escalation mistakes are making headlines.

AI and Automation

How to enhance every stage of the AI customer journey

May 5, 2025

What does a great AI customer journey really look like? Learn how to use AI at every stage—from discovery to retention—to build seamless, personalized customer experiences that scale.

AI and Automation

A quality assurance checklist for AI-powered CX

May 8, 2025

Rolling out AI in support? A quality assurance checklist helps your team stay aligned, catch issues early, and build trust.

AI and Automation

AI for business growth: how AI can help companies scale and innovate

May 8, 2025

AI isn't just about automation—it's a strategic growth engine. Learn how companies are using AI for business growth to innovate, scale, and stay competitive.

AI and Automation

Mastering knowledge base management (and a game-themed walkthrough with Crescendo and PartnerHero)

May 7, 2025

In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses. 

AI and Automation

Customer service automation: do's and don'ts for smarter support

May 7, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI and Automation

AI escalation management: turn misfires into trust-building

May 5, 2025

When bots get it wrong, who takes the blame? From fake policies to made-up refunds, AI escalation mistakes are making headlines.

AI and Automation

How to enhance every stage of the AI customer journey

May 5, 2025

What does a great AI customer journey really look like? Learn how to use AI at every stage—from discovery to retention—to build seamless, personalized customer experiences that scale.

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

May 7, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

Customer Experience

Chatbot best practices: a comprehensive guide

May 5, 2025

From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.

Customer Experience

Customer service outsourcing: when, why & how to do it right

Apr 30, 2025

Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.

Customer Experience

ASAT meaning: what agent satisfaction score is and how to measure it

Apr 30, 2025

The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.

Customer Experience

6 ways to reduce your ticket backlog and resolve issues more efficiently

Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Customer Experience

Customer service KPIs that matter in the age of AI

Apr 29, 2025

Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

May 7, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

Customer Experience

Chatbot best practices: a comprehensive guide

May 5, 2025

From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.

Customer Experience

Customer service outsourcing: when, why & how to do it right

Apr 30, 2025

Struggling to keep up with support? Customer service outsourcing might be the smart, scalable solution you need—here’s how to do it right.

Customer Experience

ASAT meaning: what agent satisfaction score is and how to measure it

Apr 30, 2025

The purpose of measuring ASAT is to proactively identify risks such as burnout or lack of engagement, and ensure the team is happy doing the work they’ve been hired to do.

Customer Experience

6 ways to reduce your ticket backlog and resolve issues more efficiently

Apr 29, 2025

A rising ticket backlog can overwhelm your support team and frustrate your customers. Here's how to cut it down quickly and sustainably—with smart prioritization, automation, and AI-powered support.

Customer Experience

Customer service KPIs that matter in the age of AI

Apr 29, 2025

Track the customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

May 7, 2025

In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

May 7, 2025

In this guide, we break down how CX and T&S leaders can build trust and fairness through ethical AI—without sacrificing scale.

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

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