PH Partner
PH Partner
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
PH Partner
PH Partner
Kodif is a low-code platform that helps businesses create and manage self-service experiences and assist with contextual agent workflows. It offers a variety of features, including automating workflows, generating responses, chatbots, and suggesting resolutions based on previous tickets. Kodif can help businesses to reduce the workload on customer support teams, improve customer satisfaction, and save money.
PH Partner
PH Partner
Siena is an autonomous chat platform designed for commerce that combines the best of human empathy and intelligent automation to transform the way you operate and engage with customers.
PH Partner
PH Partner
Soon is a workforce management with automated scheduling and a user-friendly interface. It streamlines shift creation, manages leave, and integrates essential tools for effective team collaboration. The platform ensures balanced workloads and simplifies task distribution, enhancing productivity and team harmony.
PH Partner
PH Partner
Ultimate is an all-in-one customer experience platform that allows businesses to unify customer data from multiple sources, automate workflows, and analyze customer behavior to drive personalized interactions. Its key features include omnichannel support, advanced analytics, automation, and integration with other popular business tools.
PH Partner
PH Partner
8x8 is a cloud-based communication platform that provides a variety of features, including voice, video, chat, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees.
PH Partner
PH Partner
Absorb is a customer onboarding software that helps businesses provide a seamless and personalized experience for new customers. It offers a variety of features, including guided tours, interactive content, and self-service resources.
PH Partner
PH Partner
Ada is a virtual assistant that can be used to automate tasks, such as scheduling appointments, sending emails, and creating reports. It is used by businesses of all sizes to improve efficiency and productivity.
PH Partner
PH Partner
Customers bring questions, Aide brings answers. AI suggestions save your team from manually looking up knowledge
PH Partner
PH Partner
Aircall is a cloud-based phone system that provides a variety of features, including call routing, voicemail, and analytics. It is used by businesses of all sizes to improve their customer service.
PH Partner
PH Partner
Amazon Connect is a cloud-based contact center platform that provides a variety of features, including call routing, voice recognition, and chatbots. It is used by businesses of all sizes to improve their customer service.
PH Partner
PH Partner
Appcues is a product adoption platform that helps businesses onboard new users and increase product engagement. It offers a variety of features, including interactive tutorials, in-app guides, and user feedback surveys.
PH Partner
PH Partner
Ascendo AI is a software product that automates customer support experiences and helps customer support teams increase their speed, accuracy, and productivity. It does this by using artificial intelligence (AI), cognitive RPA, natural language processing (NLP), and machine learning (ML) technologies.
PH Partner
PH Partner
Avaya is a global telecommunications company that provides a variety of communication solutions, including voice, video, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees.
PH Partner
PH Partner
Awaken is a customer experience platform that helps businesses improve their customer experience. It offers a variety of features, including customer feedback, sentiment analysis, and customer journey mapping.
PH Partner
PH Partner
Basedash is a low-code platform that helps businesses build internal tools quickly and easily. It offers a variety of features, including database integration, drag-and-drop interface, and collaboration. Basedash is a great option for businesses that need to build tools but do not have the resources to hire a development team.
PH Partner
PH Partner
Birdie is a tool that helps businesses improve their customer support by providing a single platform for managing customer interactions. Birdie can automate customer support tasks, personalize customer support, and measure customer support performance.
PH Partner
PH Partner
Bloomfire is a social learning platform that helps businesses share knowledge and collaborate with employees. It offers a variety of features, including discussion forums, wikis, and knowledge articles. Bloomfire can be used by customer success leaders to share knowledge and collaborate with employees, create and deliver training, and build a strong customer community.
PH Partner
PH Partner
Calabrio is a customer support software that provides advanced workforce optimization solutions. Its key feature is its comprehensive analytics and reporting capabilities, allowing Customer Support leaders to gain valuable insights into agent performance, customer interactions, and operational efficiency. It is commonly used for optimizing customer service delivery, improving agent productivity, and enhancing overall customer experience.
PH Partner
PH Partner
Capacity provides teams with instant access to the knowledge they need to do their best work. A helpdesk, powered by artificial intelligence, that automates support for customers and employees, which increases teams’ capacity to do their best work.
PH Partner
PH Partner
Certainly is a customer success platform that helps businesses improve customer retention. It offers a variety of features, including customer segmentation, customer journey mapping, and customer feedback. Certainly can be used by customer success leaders to improve customer retention by segmenting customers, identifying at-risk customers, and developing strategies to increase customer engagement.
PH Partner
PH Partner
An all-in-one AI messenger which understands conversation context and responds across all channels
PH Partner
PH Partner
ChurnZero is a customer churn prevention platform that helps businesses reduce customer churn. It offers a variety of features, including customer segmentation, customer journey mapping, and customer feedback. ChurnZero can be used by customer success leaders to reduce customer churn by identifying churn risks, developing strategies to prevent churn, and implementing churn prevention measures.
PH Partner
PH Partner
Cisco is a global telecommunications company that provides a variety of communication solutions, including voice, video, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees. Cisco can be used by customer support leaders to communicate with customers, partners, and employees, and provide support for their products and services.
PH Partner
PH Partner
ClearFeed is a tool that helps businesses manage their customer support on Slack. It offers a variety of features, including ticketing, SLA management, insights, and integrations. ClearFeed can help businesses improve their customer support by reducing workload, improving efficiency, and providing better support.
PH Partner
PH Partner
Clockify is a time tracking software that helps businesses track employee time. It offers a variety of features, including time tracking, timesheets, and reports. Clockify can be used by customer support leaders to track employee time, identify areas where time is being wasted, and develop strategies to improve efficiency.
PH Partner
PH Partner
Confluence is a collaboration software that enables teams to create, organize, and share project documentation. Its strongest feature is its versatility, which makes it suitable for teams of all sizes and in all industries.
PH Partner
PH Partner
Consensus is a demo automation software that helps businesses create and deliver personalized product demos. Its strongest feature is its ability to customize demos based on the customer's specific needs and preferences.
PH Partner
PH Partner
Call centre software with AI-driven intelligence for customer support teams
PH Partner
PH Partner
Provides real-time automation and guidance to chat agents. It's features helps agent productivity, provide contextual knowledge, and enables managers to coach effectively.
PH Partner
PH Partner
Dialpad is a cloud-based phone system that enables businesses to make and receive calls from anywhere. Its strongest feature is its artificial intelligence (AI) capabilities, which enable it to transcribe calls and provide real-time insights and recommendations to users.
PH Partner
PH Partner
Digital Genius is an AI-powered customer service software that enables businesses to automate customer support and improve customer satisfaction. Its strongest feature is its ability to understand and respond to customer inquiries in multiple languages.
PH Partner
PH Partner
Dixa is a customer service software that enables businesses to provide personalized and seamless customer support across multiple channels. Its strongest feature is its unified inbox, which enables teams to manage all customer interactions from a single platform.
PH Partner
PH Partner
Docebo is a learning management system (LMS) that enables businesses to create and deliver employee training programs. Its strongest feature is its ability to personalize training content based on the employee's learning style and preferences.
PH Partner
PH Partner
Document360 is a knowledge management software that helps businesses create and maintain user documentation. Its strongest feature is its collaboration capabilities, which enable multiple team members to contribute and edit documentation simultaneously.
PH Partner
PH Partner
Automatically and accurately categorize customer feedback to empower product orgs to prioritize and build what matters.
PH Partner
PH Partner
Evaluagent is a quality assurance software that helps businesses improve customer support by monitoring and analyzing customer interactions. Its strongest feature is its customizable evaluation forms, which enable businesses to measure customer support performance against specific criteria.
PH Partner
PH Partner
Five9 is a cloud-based contact center software that enables businesses to provide customer support through phone, chat, and email channels. Its strongest feature is its scalability, which makes it suitable for businesses of all sizes.
PH Partner
PH Partner
Flip CX is a voice AI platform that helps businesses automate customer interactions. It offers a variety of features, including chatbots, voicebots, and self-service portals. Flip CX can be used by customer support leaders to automate repetitive tasks, freeing up agents to focus on more complex issues.
PH Partner
PH Partner
FlowEQ is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. FlowEQ can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.
PH Partner
PH Partner
Foqal is a customer support platform that helps businesses centralize and manage customer support conversations across multiple channels, including Slack. It offers features such as centralized view, automated workflows, reporting and analytics, and integrations. Foqal can help businesses improve their customer support by reducing workload, improving efficiency, and providing better support.
PH Partner
PH Partner
Forethought is an AI-powered customer support software that enables businesses to automate customer inquiries and improve customer satisfaction. Its strongest feature is its ability to provide real-time recommendations to support agents based on customer inquiries.
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PH Partner
PH Partner
Freshdesk is a customer support software that enables businesses to provide personalized and efficient customer support across multiple channels. Its strongest feature is its ticketing system, which enables teams to manage customer inquiries and support requests from a single platform.
PH Partner
PH Partner
Front is a collaboration software that enables teams to manage customer inquiries and support requests from a single platform. Its strongest feature is its ability to integrate with other business applications, such as customer relationship management (CRM) software, to streamline communication and improve productivity.
PH Partner
PH Partner
FullStory is a customer experience platform that helps businesses understand their customers. It offers a variety of features, including session recordings, heatmaps, and customer journey maps. FullStory can be used by customer experience leaders to understand their customers by watching how they interact with their products and services.
PH Partner
PH Partner
Guide customers on their screen with embedded screen sharing, cobrowsing, screen control.
PH Partner
PH Partner
Gainsight is a customer success software that enables businesses to increase customer retention and satisfaction. Its strongest feature is its customer health score, which enables businesses to track and analyze customer engagement and satisfaction.
PH Partner
PH Partner
Genesis Cloud CX is a customer experience platform that helps organizations create and deliver personalized experiences across all channels. Its strongest feature is its ability to unify customer data from multiple sources to provide a 360-degree view of each customer.
PH Partner
PH Partner
A translation service that provides professional human translation for businesses in over 70 languages.
PH Partner
PH Partner
GetFeedback is a customer survey and feedback management platform that helps businesses gather customer feedback and insights. Its strongest feature is its ability to create engaging surveys that can be customized to match the company's branding and style.
PH Partner
PH Partner
Gladly is the AI customer service platform that ditches tickets to transform support heroes into revenue drivers and deliver radically personal, always-on service across all channels.
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PH Partner
PH Partner
Fix bugs faster, maximize customer happiness and minimize support with GPT-powered customer service.
PH Partner
PH Partner
Guru is a knowledge management platform that helps organizations capture and share knowledge internally and with your agents. Its strongest feature is its AI-powered verification engine, which ensures that information is up-to-date and accurate.
PH Partner
PH Partner
Happitu is an affordable speech analytics and scripting platform that acts as your service team's personal coach. It gives agents the process, resources, and insights to deliver the perfect customer experience over the phone.
PH Partner
PH Partner
Help Scout is a customer service and support platform that allows companies to manage customer inquiries and support tickets. Its strongest feature is its shared inbox, which enables multiple team members to collaborate on responses and ensures that customers receive prompt and accurate support.
PH Partner
PH Partner
HelpJuice is a knowledge management platform that allows organizations to create and manage internal and external knowledge bases.
PH Partner
PH Partner
Helpshift is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. Helpshift can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.
PH Partner
PH Partner
Hiver is a collaborative email management tool designed for Customer Support and Customer Success teams. It allows teams to collaborate within their existing email platform, such as Gmail or Outlook, by sharing emails, assigning tasks, and tracking email status. Hiver helps Customer Support and Success leaders streamline email workflows, improve team productivity, and ensure timely responses to customer inquiries.
PH Partner
PH Partner
HubSpot Service Hub is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. HubSpot Service Hub can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.
PH Partner
PH Partner
Idiomatic is a customer feedback analysis platform that uses AI to analyze customer feedback from various sources, such as surveys, social media, and support tickets. Its strongest feature is its ability to provide actionable insights and recommendations to help organizations improve the customer experience.
PH Partner
PH Partner
InMoment is a customer experience management (CXM) platform that helps businesses improve their customer experience. It offers a variety of features, including customer feedback, sentiment analysis, and customer journey mapping. InMoment can be used by customer experience leaders to improve the customer experience by collecting and analyzing customer feedback, identifying trends, and developing strategies to improve the customer journey.
PH Partner
PH Partner
Intercom is a customer messaging platform that allows businesses to communicate with customers across various channels, such as chat, email, and social media. Its strongest feature is its ability to personalize communication based on customer behavior and preferences.
PH Partner
PH Partner
IrisAgent is a conversational AI platform that helps businesses automate customer interactions. It offers a variety of features, including chatbots, voicebots, and self-service portals. IrisAgent can be used by customer support leaders to automate repetitive tasks, freeing up agents to focus on more complex issues.
PH Partner
PH Partner
Kaizo is a customer support software that focuses on gamification and performance management for support teams. It provides real-time metrics, leaderboards, and challenges to motivate and engage support agents, ultimately improving their productivity and performance. Customer Support leaders can use Kaizo to boost team morale, drive healthy competition, and enhance overall customer satisfaction.
PH Partner
PH Partner
Kapiche is a customer feedback analysis platform that uses AI to analyze customer feedback and provide actionable insights. Its strongest feature is its ability to analyze unstructured feedback, such as customer reviews and social media comments.
PH Partner
PH Partner
Klaus is a conversation review and quality assurance platform that allows businesses to monitor and improve their customer service interactions. Its strongest feature is its ability to integrate with various helpdesk and communication platforms to automatically capture interactions for review.
PH Partner
PH Partner
Knots can automate Zendesk workflows and streamline processes with a variety of ways. It scans support tickets, detects patterns, extracts vital, unstructured information, and then neatly organizes it into ticket fields.
PH Partner
PH Partner
KnowledgeOwl helps you build a knowledge base to consolidate information and make it easy to find.
PH Partner
PH Partner
Kustomer is a customer service and support platform that allows businesses to manage customer inquiries and support tickets across various channels. Its strongest feature is its customer timeline, which provides a chronological view of all customer interactions and allows agents to pick up where they left off.
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PH Partner
PH Partner
AI and automation platform for contact centers. The Laivly platform connects your existing tech stack to leverage generative AI to improve your service.
PH Partner
PH Partner
Lang auto-tags and routes tickets to help identify insights and trends, flag inefficient agent workflows, and notify you of issues impacting your customer journey
PH Partner
PH Partner
Removes the unnecessary burden of manually updating the product imagery in your Help Center
PH Partner
PH Partner
Lessonly is a training and learning management platform that helps organizations train employees and improve performance. Its strongest feature is its ability to create interactive and engaging training content that can be customized for each employee.
PH Partner
PH Partner
Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance.
PH Partner
PH Partner
LiveChat is a live chat and customer messaging platform that allows businesses to communicate with customers in real-time. Its strongest feature is its ability to integrate with various e-commerce platforms, such as Shopify and Magento, to provide a seamless customer experience.
PH Partner
PH Partner
Loris is a customer support and engagement platform that allows businesses to manage customer inquiries and support tickets across various channels. Its strongest feature is its AI-powered chatbot, which can handle common inquiries and free up support agents to handle more complex issues.
PH Partner
PH Partner
Lumoa is a customer feedback platform that helps businesses collect and analyze customer feedback. It offers a variety of features, including surveys, polls, and in-app feedback. Lumoa can be used by customer success leaders to collect and analyze customer feedback, identify areas for improvement, and develop strategies to increase customer retention.
PH Partner
PH Partner
A quality assurance tool for customer service teams that allows companies to monitor and improve customer interactions, track performance, and provide coaching to agents. Its strongest feature is the ability to analyze customer interactions through speech and text analysis to provide insights and improve customer experiences.
PH Partner
PH Partner
A cloud-based unified communications platform that provides companies with chat, voice, and video communication solutions. Its strongest feature is its ability to integrate with other applications and systems, making it easier for teams to collaborate and communicate.
PH Partner
PH Partner
Mavenoid is an intelligent customer support platform powered by AI and virtual product guides. It enables Customer Support leaders to create interactive troubleshooting guides and virtual assistants that help customers diagnose and resolve product-related issues. Mavenoid helps reduce support costs, enhance self-service capabilities, and provide personalized and efficient support experiences.
PH Partner
PH Partner
A customer feedback management tool that allows companies to collect, analyze, and respond to customer feedback. Its strongest feature is its ability to provide real-time insights into customer experiences and help companies make data-driven decisions to improve customer satisfaction.
PH Partner
PH Partner
An AI-powered platform for customer service quality assurance and ticket deflection. Its strongest feature is its ability to automate the QA process by analyzing and scoring customer service interactions, providing real-time feedback to agents, and suggesting ways to improve customer experience.
PH Partner
PH Partner
All-in-one text analysis and data visualization studio. Gain instant insights when you run an analysis on your data.
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PH Partner
PH Partner
Empower agents with real-time guidance and powerful analytics on all your voice and video calls. Track compliance and outcomes using AI instead of people.
PH Partner
PH Partner
A cloud-based platform that provides a suite of customer service and engagement tools, including omnichannel routing, workforce optimization, and analytics. Its strongest feature is its ability to provide a unified platform for customer service teams, improving collaboration, and increasing efficiency.
PH Partner
PH Partner
A platform that allows companies to create interactive and personalized product demos. Its strongest feature is its ability to create immersive and engaging product experiences for customers that increase engagement and reduce churn.
PH Partner
PH Partner
An AI-powered customer service platform that automates and streamlines customer service operations. Its strongest feature is its ability to automate customer conversations through natural language processing, reducing response times, and improving customer experience.
PH Partner
PH Partner
A customer feedback tool that allows companies to collect and analyze customer feedback. Its strongest feature is its ability to generate actionable insights from feedback data and help companies improve customer satisfaction.
PH Partner
PH Partner
An AI-powered call center platform that uses speech analytics to automate call analysis and provide real-time coaching to agents. Its strongest feature is its ability to improve the quality of customer interactions by analyzing speech and providing feedback to agents in real-time.
PH Partner
PH Partner
All of your business calls, texts, and contacts in one delightful app. Work anywhere, across all your devices.
PH Partner
PH Partner
A platform that uses AI and machine learning to analyze customer interactions across various channels and provide insights into customer behavior. Its strongest feature is its ability to provide real-time insights into customer behavior and help companies make data-driven decisions to improve customer experience.
PH Partner
PH Partner
PagerDuty is an incident management platform that helps businesses manage and respond to incidents. It offers a variety of features, including incident alerts, incident management, and incident response. PagerDuty can be used by customer support leaders to manage and respond to incidents, ensuring that customers are always taken care of.
PH Partner
PH Partner
Pendo is a product experience platform that helps businesses understand how customers use their products. It offers a variety of features, including product analytics, product feedback, and product recommendations. Pendo can be used by customer success leaders to understand how customers use their products, identify areas for improvement, and develop strategies to increase customer retention.
PH Partner
PH Partner
A translation management platform that helps companies manage translations for their websites, apps, and other content. Its strongest feature is its ability to streamline the translation process and reduce the time and effort required to manage multilingual content.
PH Partner
PH Partner
A customer service quality assurance platform that allows companies to monitor and evaluate agent performance, provide feedback and coaching, and manage customer interactions. Its strongest feature is its ability to automate the QA process and provide real-time feedback to agents to improve their performance.
PH Partner
PH Partner
Speed up agent ramp-up by providing near real life AI role-play simulation exercises for any customer conversation.
Every leader knows how hard it is to find the right tool for their business. Google rewards people with the best SEO or the market leaders, and advertisements reward those with most budget. These don’t necessarily reflect the best tools in the market place. The Tools Database is meant to be a place where Customer Support, Success and experience leaders can review tools that solve their use cases by searching for the types of tools they want directly.
We are providing this list, and will update as we learn of new tools, such that companies that you may not have heard of have an opportunity to gain your business or to spark new ideas about the art-of-the-possible or show you technologies you didn’t know existed. The list is provided without ratings or bias to help you as the leader searching for a tool make the best decision for your without worrying if reviews are authentic.
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