Some of the sharpest tools in the shed.

Categories
Agent Assist
Agent Assist
Business Intelligence
Business Intelligence
Chat Bot
Chat Bot
Cobrowsing
Cobrowsing
Contact Center Software
Contact Center Software
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Conversational AI
Customer Guidance
Customer Guidance
Demo Automation
Demo Automation
Help Desk
Help Desk
Knowledge Management
Knowledge Management
Learning Management
Learning Management
QA
QA
Sentiment Analysis
Sentiment Analysis
Slack Support
Slack Support
Success Management
Success Management
Support Operations
Support Operations
Survey/Voice of Customer
Survey/Voice of Customer
Telephone/VoIP
Telephone/VoIP
Translation Services
Translation Services
Video
Video
Workforce Management
Workforce Management

Assembled

PH Partner

PH Partner

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Gorgias

PH Partner

PH Partner

Gorgias is a customer service helpdesk that integrates with various e-commerce platforms, such as Shopify, Magento, and BigCommerce. Its strongest feature is its ability to automate repetitive tasks and respond to customers using pre-built templates and macros.

Kodif

PH Partner

PH Partner

Kodif is a low-code platform that helps businesses create and manage self-service experiences and assist with contextual agent workflows. It offers a variety of features, including automating workflows, generating responses, chatbots, and suggesting resolutions based on previous tickets. Kodif can help businesses to reduce the workload on customer support teams, improve customer satisfaction, and save money.

Siena

PH Partner

PH Partner

Siena is an autonomous chat platform designed for commerce that combines the best of human empathy and intelligent automation to transform the way you operate and engage with customers.

Soon

PH Partner

PH Partner

Soon is a workforce management with automated scheduling and a user-friendly interface. It streamlines shift creation, manages leave, and integrates essential tools for effective team collaboration. The platform ensures balanced workloads and simplifies task distribution, enhancing productivity and team harmony.

Ultimate

PH Partner

PH Partner

Ultimate is an all-in-one customer experience platform that allows businesses to unify customer data from multiple sources, automate workflows, and analyze customer behavior to drive personalized interactions. Its key features include omnichannel support, advanced analytics, automation, and integration with other popular business tools.

8x8

PH Partner

PH Partner

8x8 is a cloud-based communication platform that provides a variety of features, including voice, video, chat, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees.

Absorb

PH Partner

PH Partner

Absorb is a customer onboarding software that helps businesses provide a seamless and personalized experience for new customers. It offers a variety of features, including guided tours, interactive content, and self-service resources.

Acquire

PH Partner

PH Partner

Acquire is a customer relationship management (CRM) software that helps businesses manage their customer data and interactions. It offers a variety of features, including lead management, sales forecasting, and customer support.

Ada

PH Partner

PH Partner

Ada is a virtual assistant that can be used to automate tasks, such as scheduling appointments, sending emails, and creating reports. It is used by businesses of all sizes to improve efficiency and productivity.

Aide

PH Partner

PH Partner

Customers bring questions, Aide brings answers. AI suggestions save your team from manually looking up knowledge

Aircall

PH Partner

PH Partner

Aircall is a cloud-based phone system that provides a variety of features, including call routing, voicemail, and analytics. It is used by businesses of all sizes to improve their customer service.

Amazon Connect

PH Partner

PH Partner

Amazon Connect is a cloud-based contact center platform that provides a variety of features, including call routing, voice recognition, and chatbots. It is used by businesses of all sizes to improve their customer service.

Appcues

PH Partner

PH Partner

Appcues is a product adoption platform that helps businesses onboard new users and increase product engagement. It offers a variety of features, including interactive tutorials, in-app guides, and user feedback surveys.

Ascendo AI

PH Partner

PH Partner

Ascendo AI is a software product that automates customer support experiences and helps customer support teams increase their speed, accuracy, and productivity. It does this by using artificial intelligence (AI), cognitive RPA, natural language processing (NLP), and machine learning (ML) technologies.

Avaya

PH Partner

PH Partner

Avaya is a global telecommunications company that provides a variety of communication solutions, including voice, video, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees.

Awaken

PH Partner

PH Partner

Awaken is a customer experience platform that helps businesses improve their customer experience. It offers a variety of features, including customer feedback, sentiment analysis, and customer journey mapping.

BaseDash

PH Partner

PH Partner

Basedash is a low-code platform that helps businesses build internal tools quickly and easily. It offers a variety of features, including database integration, drag-and-drop interface, and collaboration. Basedash is a great option for businesses that need to build tools but do not have the resources to hire a development team.

Birdie

PH Partner

PH Partner

Birdie is a tool that helps businesses improve their customer support by providing a single platform for managing customer interactions. Birdie can automate customer support tasks, personalize customer support, and measure customer support performance.

Bloomfire

PH Partner

PH Partner

Bloomfire is a social learning platform that helps businesses share knowledge and collaborate with employees. It offers a variety of features, including discussion forums, wikis, and knowledge articles. Bloomfire can be used by customer success leaders to share knowledge and collaborate with employees, create and deliver training, and build a strong customer community.

CaffeinatedCX

PH Partner

PH Partner

Autodraft responses, auto triage tickets, and suggest macros.

Calabrio

PH Partner

PH Partner

Calabrio is a customer support software that provides advanced workforce optimization solutions. Its key feature is its comprehensive analytics and reporting capabilities, allowing Customer Support leaders to gain valuable insights into agent performance, customer interactions, and operational efficiency. It is commonly used for optimizing customer service delivery, improving agent productivity, and enhancing overall customer experience.

Capacity

PH Partner

PH Partner

Capacity provides teams with instant access to the knowledge they need to do their best work. A helpdesk, powered by artificial intelligence, that automates support for customers and employees, which increases teams’ capacity to do their best work.

Certainly

PH Partner

PH Partner

Certainly is a customer success platform that helps businesses improve customer retention. It offers a variety of features, including customer segmentation, customer journey mapping, and customer feedback. Certainly can be used by customer success leaders to improve customer retention by segmenting customers, identifying at-risk customers, and developing strategies to increase customer engagement.

Chatbase

PH Partner

PH Partner

Chatbase is an AI chatbot builder, it trains ChatGPT on your data and lets you add a chat widget to your website. Just upload a document or add a link to your website and get a chatbot that can answer any question about their content.

ChurnZero

PH Partner

PH Partner

ChurnZero is a customer churn prevention platform that helps businesses reduce customer churn. It offers a variety of features, including customer segmentation, customer journey mapping, and customer feedback. ChurnZero can be used by customer success leaders to reduce customer churn by identifying churn risks, developing strategies to prevent churn, and implementing churn prevention measures.

Cisco

PH Partner

PH Partner

Cisco is a global telecommunications company that provides a variety of communication solutions, including voice, video, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees. Cisco can be used by customer support leaders to communicate with customers, partners, and employees, and provide support for their products and services.

Clearfeed

PH Partner

PH Partner

ClearFeed is a tool that helps businesses manage their customer support on Slack. It offers a variety of features, including ticketing, SLA management, insights, and integrations. ClearFeed can help businesses improve their customer support by reducing workload, improving efficiency, and providing better support.

Clockify

PH Partner

PH Partner

Clockify is a time tracking software that helps businesses track employee time. It offers a variety of features, including time tracking, timesheets, and reports. Clockify can be used by customer support leaders to track employee time, identify areas where time is being wasted, and develop strategies to improve efficiency.

Confluence

PH Partner

PH Partner

Confluence is a collaboration software that enables teams to create, organize, and share project documentation. Its strongest feature is its versatility, which makes it suitable for teams of all sizes and in all industries.

Consensus

PH Partner

PH Partner

Consensus is a demo automation software that helps businesses create and deliver personalized product demos. Its strongest feature is its ability to customize demos based on the customer's specific needs and preferences.

Cordless

PH Partner

PH Partner

Call centre software with AI-driven intelligence for customer support teams

Cresta

PH Partner

PH Partner

Provides real-time automation and guidance to chat agents. It's features helps agent productivity, provide contextual knowledge, and enables managers to coach effectively.

DevRev

PH Partner

PH Partner

DevRev is a modern Helpdesk that connects your chatbot, customer support, product management, and software development on the same platform and allows your support team to build better customer relationships.

Dialpad

PH Partner

PH Partner

Dialpad is a cloud-based phone system that enables businesses to make and receive calls from anywhere. Its strongest feature is its artificial intelligence (AI) capabilities, which enable it to transcribe calls and provide real-time insights and recommendations to users.

Digital Genius

PH Partner

PH Partner

Digital Genius is an AI-powered customer service software that enables businesses to automate customer support and improve customer satisfaction. Its strongest feature is its ability to understand and respond to customer inquiries in multiple languages.

Dixa

PH Partner

PH Partner

Dixa is a customer service software that enables businesses to provide personalized and seamless customer support across multiple channels. Its strongest feature is its unified inbox, which enables teams to manage all customer interactions from a single platform.

Docebo

PH Partner

PH Partner

Docebo is a learning management system (LMS) that enables businesses to create and deliver employee training programs. Its strongest feature is its ability to personalize training content based on the employee's learning style and preferences.

Document360

PH Partner

PH Partner

Document360 is a knowledge management software that helps businesses create and maintain user documentation. Its strongest feature is its collaboration capabilities, which enable multiple team members to contribute and edit documentation simultaneously.

Evaluagent

PH Partner

PH Partner

Evaluagent is a quality assurance software that helps businesses improve customer support by monitoring and analyzing customer interactions. Its strongest feature is its customizable evaluation forms, which enable businesses to measure customer support performance against specific criteria.

Five9

PH Partner

PH Partner

Five9 is a cloud-based contact center software that enables businesses to provide customer support through phone, chat, and email channels. Its strongest feature is its scalability, which makes it suitable for businesses of all sizes.

Flip CX

PH Partner

PH Partner

Flip CX is a voice AI platform that helps businesses automate customer interactions. It offers a variety of features, including chatbots, voicebots, and self-service portals. Flip CX can be used by customer support leaders to automate repetitive tasks, freeing up agents to focus on more complex issues.

FlowEQ

PH Partner

PH Partner

FlowEQ is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. FlowEQ can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.

Foqal

PH Partner

PH Partner

Foqal is a customer support platform that helps businesses centralize and manage customer support conversations across multiple channels, including Slack. It offers features such as centralized view, automated workflows, reporting and analytics, and integrations. Foqal can help businesses improve their customer support by reducing workload, improving efficiency, and providing better support.

Forethought

PH Partner

PH Partner

Forethought is an AI-powered customer support software that enables businesses to automate customer inquiries and improve customer satisfaction. Its strongest feature is its ability to provide real-time recommendations to support agents based on customer inquiries.

Freshdesk

PH Partner

PH Partner

Freshdesk is a customer support software that enables businesses to provide personalized and efficient customer support across multiple channels. Its strongest feature is its ticketing system, which enables teams to manage customer inquiries and support requests from a single platform.

Front

PH Partner

PH Partner

Front is a collaboration software that enables teams to manage customer inquiries and support requests from a single platform. Its strongest feature is its ability to integrate with other business applications, such as customer relationship management (CRM) software, to streamline communication and improve productivity.

FullStory

PH Partner

PH Partner

FullStory is a customer experience platform that helps businesses understand their customers. It offers a variety of features, including session recordings, heatmaps, and customer journey maps. FullStory can be used by customer experience leaders to understand their customers by watching how they interact with their products and services.

Gainsight

PH Partner

PH Partner

Gainsight is a customer success software that enables businesses to increase customer retention and satisfaction. Its strongest feature is its customer health score, which enables businesses to track and analyze customer engagement and satisfaction.

Genesis Cloud CX

PH Partner

PH Partner

Genesis Cloud CX is a customer experience platform that helps organizations create and deliver personalized experiences across all channels. Its strongest feature is its ability to unify customer data from multiple sources to provide a 360-degree view of each customer.

Gengo

PH Partner

PH Partner

A translation service that provides professional human translation for businesses in over 70 languages.

GetFeedback

PH Partner

PH Partner

GetFeedback is a customer survey and feedback management platform that helps businesses gather customer feedback and insights. Its strongest feature is its ability to create engaging surveys that can be customized to match the company's branding and style.

Gladly

PH Partner

PH Partner

Gladly is the AI customer service platform that ditches tickets to transform support heroes into revenue drivers and deliver radically personal, always-on service across all channels.

Gleap

PH Partner

PH Partner

Fix bugs faster, maximize customer happiness and minimize support with GPT-powered customer service.

Guru

PH Partner

PH Partner

Guru is a knowledge management platform that helps organizations capture and share knowledge internally and with your agents. Its strongest feature is its AI-powered verification engine, which ensures that information is up-to-date and accurate.

Happitu

PH Partner

PH Partner

Happitu is an affordable speech analytics and scripting platform that acts as your service team's personal coach. It gives agents the process, resources, and insights to deliver the perfect customer experience over the phone.

Help Scout

PH Partner

PH Partner

Help Scout is a customer service and support platform that allows companies to manage customer inquiries and support tickets. Its strongest feature is its shared inbox, which enables multiple team members to collaborate on responses and ensures that customers receive prompt and accurate support.

HelpJuice

PH Partner

PH Partner

HelpJuice is a knowledge management platform that allows organizations to create and manage internal and external knowledge bases.

Helpshift

PH Partner

PH Partner

Helpshift is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. Helpshift can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.

Hiver

PH Partner

PH Partner

Hiver is a collaborative email management tool designed for Customer Support and Customer Success teams. It allows teams to collaborate within their existing email platform, such as Gmail or Outlook, by sharing emails, assigning tasks, and tracking email status. Hiver helps Customer Support and Success leaders streamline email workflows, improve team productivity, and ensure timely responses to customer inquiries.

HubSpot Service Hub

PH Partner

PH Partner

HubSpot Service Hub is a customer support platform that helps businesses manage their customer interactions. It offers a variety of features, including ticket management, knowledge base, and live chat. HubSpot Service Hub can be used by customer support leaders to track and manage customer interactions, identify trends, and improve the customer experience.

Idiomatic

PH Partner

PH Partner

Idiomatic is a customer feedback analysis platform that uses AI to analyze customer feedback from various sources, such as surveys, social media, and support tickets. Its strongest feature is its ability to provide actionable insights and recommendations to help organizations improve the customer experience.

InMoment

PH Partner

PH Partner

InMoment is a customer experience management (CXM) platform that helps businesses improve their customer experience. It offers a variety of features, including customer feedback, sentiment analysis, and customer journey mapping. InMoment can be used by customer experience leaders to improve the customer experience by collecting and analyzing customer feedback, identifying trends, and developing strategies to improve the customer journey.

Intercom

PH Partner

PH Partner

Intercom is a customer messaging platform that allows businesses to communicate with customers across various channels, such as chat, email, and social media. Its strongest feature is its ability to personalize communication based on customer behavior and preferences.

Iris Agent

PH Partner

PH Partner

IrisAgent is a conversational AI platform that helps businesses automate customer interactions. It offers a variety of features, including chatbots, voicebots, and self-service portals. IrisAgent can be used by customer support leaders to automate repetitive tasks, freeing up agents to focus on more complex issues.

Kaizo

PH Partner

PH Partner

Kaizo is a customer support software that focuses on gamification and performance management for support teams. It provides real-time metrics, leaderboards, and challenges to motivate and engage support agents, ultimately improving their productivity and performance. Customer Support leaders can use Kaizo to boost team morale, drive healthy competition, and enhance overall customer satisfaction.

Kapiche

PH Partner

PH Partner

Kapiche is a customer feedback analysis platform that uses AI to analyze customer feedback and provide actionable insights. Its strongest feature is its ability to analyze unstructured feedback, such as customer reviews and social media comments.

Klaus

PH Partner

PH Partner

Klaus is a conversation review and quality assurance platform that allows businesses to monitor and improve their customer service interactions. Its strongest feature is its ability to integrate with various helpdesk and communication platforms to automatically capture interactions for review.

Knots

PH Partner

PH Partner

Knots can automate Zendesk workflows and streamline processes with a variety of ways. It scans support tickets, detects patterns, extracts vital, unstructured information, and then neatly organizes it into ticket fields.

KnowledgeOwl

PH Partner

PH Partner

KnowledgeOwl helps you build a knowledge base to consolidate information and make it easy to find.

Kustomer

PH Partner

PH Partner

Kustomer is a customer service and support platform that allows businesses to manage customer inquiries and support tickets across various channels. Its strongest feature is its customer timeline, which provides a chronological view of all customer interactions and allows agents to pick up where they left off.

Lang

PH Partner

PH Partner

Lang auto-tags and routes tickets to help identify insights and trends, flag inefficient agent workflows, and notify you of issues impacting your customer journey

LaunchBrightly

PH Partner

PH Partner

Removes the unnecessary burden of manually updating the product imagery in your Help Center

Lessonly

PH Partner

PH Partner

Lessonly is a training and learning management platform that helps organizations train employees and improve performance. Its strongest feature is its ability to create interactive and engaging training content that can be customized for each employee.

LevelAI

PH Partner

PH Partner

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance.

LiveChat

PH Partner

PH Partner

LiveChat is a live chat and customer messaging platform that allows businesses to communicate with customers in real-time. Its strongest feature is its ability to integrate with various e-commerce platforms, such as Shopify and Magento, to provide a seamless customer experience.

Loom

PH Partner

PH Partner

Easily record and share video messages with your customers to explain complex scenarios or show empathy more easily.

Loris

PH Partner

PH Partner

Loris is a customer support and engagement platform that allows businesses to manage customer inquiries and support tickets across various channels. Its strongest feature is its AI-powered chatbot, which can handle common inquiries and free up support agents to handle more complex issues.

Lumoa

PH Partner

PH Partner

Lumoa is a customer feedback platform that helps businesses collect and analyze customer feedback. It offers a variety of features, including surveys, polls, and in-app feedback. Lumoa can be used by customer success leaders to collect and analyze customer feedback, identify areas for improvement, and develop strategies to increase customer retention.

MaestroQA

PH Partner

PH Partner

A quality assurance tool for customer service teams that allows companies to monitor and improve customer interactions, track performance, and provide coaching to agents. Its strongest feature is the ability to analyze customer interactions through speech and text analysis to provide insights and improve customer experiences.

Matrix

PH Partner

PH Partner

A cloud-based unified communications platform that provides companies with chat, voice, and video communication solutions. Its strongest feature is its ability to integrate with other applications and systems, making it easier for teams to collaborate and communicate.

Mavenoid

PH Partner

PH Partner

Mavenoid is an intelligent customer support platform powered by AI and virtual product guides. It enables Customer Support leaders to create interactive troubleshooting guides and virtual assistants that help customers diagnose and resolve product-related issues. Mavenoid helps reduce support costs, enhance self-service capabilities, and provide personalized and efficient support experiences.

Medallia

PH Partner

PH Partner

A customer feedback management tool that allows companies to collect, analyze, and respond to customer feedback. Its strongest feature is its ability to provide real-time insights into customer experiences and help companies make data-driven decisions to improve customer satisfaction.

Miuros

PH Partner

PH Partner

An AI-powered platform for customer service quality assurance and ticket deflection. Its strongest feature is its ability to automate the QA process by analyzing and scoring customer service interactions, providing real-time feedback to agents, and suggesting ways to improve customer experience.

MonkeyLearn

PH Partner

PH Partner

All-in-one text analysis and data visualization studio. Gain instant insights when you run an analysis on your data.

MosaicVoice

PH Partner

PH Partner

Empower agents with real-time guidance and powerful analytics on all your voice and video calls. Track compliance and outcomes using AI instead of people.

NICE CXOne

PH Partner

PH Partner

A cloud-based platform that provides a suite of customer service and engagement tools, including omnichannel routing, workforce optimization, and analytics. Its strongest feature is its ability to provide a unified platform for customer service teams, improving collaboration, and increasing efficiency.

Navattic

PH Partner

PH Partner

A platform that allows companies to create interactive and personalized product demos. Its strongest feature is its ability to create immersive and engaging product experiences for customers that increase engagement and reduce churn.

Netomi

PH Partner

PH Partner

An AI-powered customer service platform that automates and streamlines customer service operations. Its strongest feature is its ability to automate customer conversations through natural language processing, reducing response times, and improving customer experience.

NiceReply

PH Partner

PH Partner

A customer feedback tool that allows companies to collect and analyze customer feedback. Its strongest feature is its ability to generate actionable insights from feedback data and help companies improve customer satisfaction.

Observe.ai

PH Partner

PH Partner

An AI-powered call center platform that uses speech analytics to automate call analysis and provide real-time coaching to agents. Its strongest feature is its ability to improve the quality of customer interactions by analyzing speech and providing feedback to agents in real-time.

OpenPhone

PH Partner

PH Partner

All of your business calls, texts, and contacts in one delightful app. Work anywhere, across all your devices.

Operative Intelligence

PH Partner

PH Partner

A platform that uses AI and machine learning to analyze customer interactions across various channels and provide insights into customer behavior. Its strongest feature is its ability to provide real-time insights into customer behavior and help companies make data-driven decisions to improve customer experience.

PagerDuty

PH Partner

PH Partner

PagerDuty is an incident management platform that helps businesses manage and respond to incidents. It offers a variety of features, including incident alerts, incident management, and incident response. PagerDuty can be used by customer support leaders to manage and respond to incidents, ensuring that customers are always taken care of.

Pendo

PH Partner

PH Partner

Pendo is a product experience platform that helps businesses understand how customers use their products. It offers a variety of features, including product analytics, product feedback, and product recommendations. Pendo can be used by customer success leaders to understand how customers use their products, identify areas for improvement, and develop strategies to increase customer retention.

Phrase

PH Partner

PH Partner

A translation management platform that helps companies manage translations for their websites, apps, and other content. Its strongest feature is its ability to streamline the translation process and reduce the time and effort required to manage multilingual content.

PlayVox

PH Partner

PH Partner

A customer service quality assurance platform that allows companies to monitor and evaluate agent performance, provide feedback and coaching, and manage customer interactions. Its strongest feature is its ability to automate the QA process and provide real-time feedback to agents to improve their performance.

Ramplit

PH Partner

PH Partner

Speed up agent ramp-up by providing near real life AI role-play simulation exercises for any customer conversation.

Record

PH Partner

PH Partner

Record is a tool that helps businesses improve their customer support by providing a visual way for users to share their problems. It offers features such as user session recordings, AI analysis, live investigations, and email reports. Record can help businesses reduce the time and effort it takes to resolve customer issues, and to improve the customer experience.

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