Some of the sharpest tools in the shed.

Categories
Agent Assist
Agent Assist
Business Intelligence
Business Intelligence
Chat Bot
Chat Bot
Cobrowsing
Cobrowsing
Contact Center Software
Contact Center Software
Conversational AI
Conversational AI
Customer Guidance
Customer Guidance
Demo Automation
Demo Automation
Help Desk
Help Desk
Knowledge Management
Knowledge Management
Learning Management
Learning Management
QA
QA
Sentiment Analysis
Sentiment Analysis
Slack Support
Slack Support
Success Management
Success Management
Support Operations
Support Operations
Survey/Voice of Customer
Survey/Voice of Customer
Telephone/VoIP
Telephone/VoIP
Translation Services
Translation Services
Video
Video
Workforce Management
Workforce Management

8x8

PH Partner

PH Partner

8x8 is a cloud-based communication platform that provides a variety of features, including voice, video, chat, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees.

Amazon Connect

PH Partner

PH Partner

Amazon Connect is a cloud-based contact center platform that provides a variety of features, including call routing, voice recognition, and chatbots. It is used by businesses of all sizes to improve their customer service.

Cisco

PH Partner

PH Partner

Cisco is a global telecommunications company that provides a variety of communication solutions, including voice, video, and conferencing. It is used by businesses of all sizes to communicate with customers, partners, and employees. Cisco can be used by customer support leaders to communicate with customers, partners, and employees, and provide support for their products and services.

Cordless

PH Partner

PH Partner

Call centre software with AI-driven intelligence for customer support teams

Cresta

PH Partner

PH Partner

Provides real-time automation and guidance to chat agents. It's features helps agent productivity, provide contextual knowledge, and enables managers to coach effectively.

Dialpad

PH Partner

PH Partner

Dialpad is a cloud-based phone system that enables businesses to make and receive calls from anywhere. Its strongest feature is its artificial intelligence (AI) capabilities, which enable it to transcribe calls and provide real-time insights and recommendations to users.

Dixa

PH Partner

PH Partner

Dixa is a customer service software that enables businesses to provide personalized and seamless customer support across multiple channels. Its strongest feature is its unified inbox, which enables teams to manage all customer interactions from a single platform.

Five9

PH Partner

PH Partner

Five9 is a cloud-based contact center software that enables businesses to provide customer support through phone, chat, and email channels. Its strongest feature is its scalability, which makes it suitable for businesses of all sizes.

Genesis Cloud CX

PH Partner

PH Partner

Genesis Cloud CX is a customer experience platform that helps organizations create and deliver personalized experiences across all channels. Its strongest feature is its ability to unify customer data from multiple sources to provide a 360-degree view of each customer.

Gladly

PH Partner

PH Partner

Gladly is the AI customer service platform that ditches tickets to transform support heroes into revenue drivers and deliver radically personal, always-on service across all channels.

Happitu

PH Partner

PH Partner

Happitu is an affordable speech analytics and scripting platform that acts as your service team's personal coach. It gives agents the process, resources, and insights to deliver the perfect customer experience over the phone.

NICE CXOne

PH Partner

PH Partner

A cloud-based platform that provides a suite of customer service and engagement tools, including omnichannel routing, workforce optimization, and analytics. Its strongest feature is its ability to provide a unified platform for customer service teams, improving collaboration, and increasing efficiency.

Observe.ai

PH Partner

PH Partner

An AI-powered call center platform that uses speech analytics to automate call analysis and provide real-time coaching to agents. Its strongest feature is its ability to improve the quality of customer interactions by analyzing speech and providing feedback to agents in real-time.

ServiceNow

PH Partner

PH Partner

ServiceNow is an IT service management platform that helps businesses manage their IT infrastructure. It offers a variety of features, including incident management, problem management, and change management. ServiceNow can be used by customer support leaders to manage their IT infrastructure, ensuring that customers are always able to access the resources they need.