Some of the sharpest tools in the shed.

Categories
Agent Assist
Agent Assist
Business Intelligence
Business Intelligence
Chat Bot
Chat Bot
Cobrowsing
Cobrowsing
Contact Center Software
Contact Center Software
Conversational AI
Conversational AI
Customer Guidance
Customer Guidance
Demo Automation
Demo Automation
Help Desk
Help Desk
Knowledge Management
Knowledge Management
Learning Management
Learning Management
QA
QA
Sentiment Analysis
Sentiment Analysis
Slack Support
Slack Support
Success Management
Success Management
Support Operations
Support Operations
Survey/Voice of Customer
Survey/Voice of Customer
Telephone/VoIP
Telephone/VoIP
Translation Services
Translation Services
Video
Video
Workforce Management
Workforce Management

Certainly

PH Partner

PH Partner

Certainly is a customer success platform that helps businesses improve customer retention. It offers a variety of features, including customer segmentation, customer journey mapping, and customer feedback. Certainly can be used by customer success leaders to improve customer retention by segmenting customers, identifying at-risk customers, and developing strategies to increase customer engagement.

ChurnZero

PH Partner

PH Partner

ChurnZero is a customer churn prevention platform that helps businesses reduce customer churn. It offers a variety of features, including customer segmentation, customer journey mapping, and customer feedback. ChurnZero can be used by customer success leaders to reduce customer churn by identifying churn risks, developing strategies to prevent churn, and implementing churn prevention measures.

FullStory

PH Partner

PH Partner

FullStory is a customer experience platform that helps businesses understand their customers. It offers a variety of features, including session recordings, heatmaps, and customer journey maps. FullStory can be used by customer experience leaders to understand their customers by watching how they interact with their products and services.

Gainsight

PH Partner

PH Partner

Gainsight is a customer success software that enables businesses to increase customer retention and satisfaction. Its strongest feature is its customer health score, which enables businesses to track and analyze customer engagement and satisfaction.

Totango

PH Partner

PH Partner

Totango is a customer success platform that helps businesses drive growth by focusing on customer engagement and retention. It offers features such as customer health scoring, lifecycle management, and real-time reporting, as well as integrations with other business tools like Salesforce and Slack.