PH Partner
PH Partner
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
PH Partner
PH Partner
Soon is a workforce management with automated scheduling and a user-friendly interface. It streamlines shift creation, manages leave, and integrates essential tools for effective team collaboration. The platform ensures balanced workloads and simplifies task distribution, enhancing productivity and team harmony.
PH Partner
PH Partner
Calabrio is a customer support software that provides advanced workforce optimization solutions. Its key feature is its comprehensive analytics and reporting capabilities, allowing Customer Support leaders to gain valuable insights into agent performance, customer interactions, and operational efficiency. It is commonly used for optimizing customer service delivery, improving agent productivity, and enhancing overall customer experience.
PH Partner
PH Partner
Clockify is a time tracking software that helps businesses track employee time. It offers a variety of features, including time tracking, timesheets, and reports. Clockify can be used by customer support leaders to track employee time, identify areas where time is being wasted, and develop strategies to improve efficiency.
PH Partner
PH Partner
PagerDuty is an incident management platform that helps businesses manage and respond to incidents. It offers a variety of features, including incident alerts, incident management, and incident response. PagerDuty can be used by customer support leaders to manage and respond to incidents, ensuring that customers are always taken care of.
PH Partner
PH Partner
A customer service quality assurance platform that allows companies to monitor and evaluate agent performance, provide feedback and coaching, and manage customer interactions. Its strongest feature is its ability to automate the QA process and provide real-time feedback to agents to improve their performance.
PH Partner
PH Partner
Create efficient schedules with ease. Includes real-time management, integrated forecasting, adaptable schedules, and tools to manage BPOs
PH Partner
PH Partner
Tymeshift is a workforce management software that helps businesses manage their customer support teams. It offers features such as scheduling, performance tracking, and real-time monitoring, as well as integrations with other business tools like Zendesk and Talkdesk.
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PH Partner
PH Partner
Verint WFM is a workforce management software that helps businesses optimize their customer service operations. It offers features such as scheduling, forecasting, and real-time adherence tracking, as well as integrations with other business tools like Salesforce and Avaya.
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PH Partner
PH Partner
A scheduling and time tracking tool that simplifies shift scheduling, communication, and attendance tracking. Its strongest feature is the ability to offer real-time schedule updates, automated shift reminders, and integrated time tracking, which helps businesses optimize their workforce management.
